Following the announcement on Monday 5 October by the NZ Government - Auckland will move to Alert Level 1 at 11:59 pm on Wednesday 7 October along with the rest of New Zealand. 

 

Please see below for up to date information across all our clubs.

 

FAQ 

About COVID

While all Jetts NZ Clubs will remain open, the health and safety of our members and staff remains our top priority. See the official government announcement here.

What does Alert Level 1 mean for New Zealand?

It means Jetts clubs can be open and will continue to maintain our increased cleaning regime, and ensure social distancing guidelines are adhered to as well as offering hand sanitizers and sanitising wipes for all members and staff.

What you can expect in Level 1:

  • Equipment will remain spaced but all signage removed and for the safety of members and staff alike social distancing of 1.5m will be maintained where possible.
  • Small group fitness classes can reconvene, ensuring equipment is wiped down before and after each use, as well as a safe distance between members, staff and PTs. Numbers will be monitored and limited to maintain these standards. 
  • Mandatory personal towels and water bottles to be used by all members.
  • Increased cleaning and sanitation, including Antibacterial Sanitising Wipes.
  • No shared equipment unless disinfected between uses.
  • Assist health authorities with contact tracing by encouraging all members to scan the QR codes which can be found on the club entrance doors.

How will I find out if there is another closure?

Stay connected with us via our Website, Facebook and Instagram, we’ll continue to update you on COVID alert level updates. We will let you know as soon as the situation changes.

What is your increased cleaning regime?

  • Additional COVID-19 cleans throughout the day which all Club Managers complete daily and notes down on the schedule the times cleaned and areas which were covered. The schedule followed ensures that we are cleaning every alternative hour - these cleans would cover areas such as door handles, countertops, barbells, weights etc.  

  • Contracted Cleaners attend clubs daily, the teams will ensure all bathrooms and showers are cleaned.

  • Jetts Housekeeping Open and Close Checks which is completed by Club Managers daily in addition to the COVID-19 cleaning schedule. 

  • We have made available wall mounted hand sanitising stations for our members as well as antibacterial gym wipes.

  • Jetts has adopted the colour-coded cleaning system to ensure staff kitchens, bathrooms/ restrooms and gym equipment are not wiped with one cloth minimising the risk of cross-infection. 

 

About your club

Can I access the gym? 

All Jetts NZ clubs have 24/7 access. 

I have booked PT sessions, what should I do? 

Please speak directly to your Personal Trainer about re booking any PT sessions you had booked prior to lockdown. 

What are the trading hours?

Please visit our website for your local club trading hours http://www.jetts.co.nz/clubs

 

Your Membership

I still got charged whilst the gyms were closed. I want a refund.

If your membership was incorrectly debited after the Government imposed shutdown (from Wednesday 12 August) please contact membership@jetts.co.nz to discuss. 

Can I place my membership on hold?

If you are an Auckland club member your membership was put on hold from 12 August. When Auckland clubs reopen on Monday 31 August your payments will automatically restart, unless you were on hold prior to the lockdown.

I don’t feel comfortable returning to the gym yet.

During the enforced closure, we’ve been here with you online, keeping you motivated to stay active with our Jetts At Home workouts. Our clubs are reopening, but the great news is you can also continue working out with your favourite instructors in the comfort of your home at no charge.

We value every member and understand that everyone’s circumstances are different, especially during this difficult time. Please reach out to membership@jetts.co.nz so we can help you stay active.