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Membership Hold Policy

 

 

Placing your membership On-Hold

  1. You can place your membership On-Hold for a minimum of 1 week (7days) and a maximum of 4 weeks or 8 weeks per any one membership calendar year dependent on your membership type.

  2. All On-Hold requests must be received in writing by email to membership@jetts.co.nz. You are not able to request an On-Hold by phone or in person at the Club.

  3. All On-Hold requests must be in English.

  4. The following membership types have restrictions in respect of On-Holds allowance;

    1. Flexi Premium  - subject to 8 weeks On-Hold allowance per  membership year

    2. Flexi Freedom - Membership must be active for a period of 3 months before an On-Hold can be requested - subject to 4 weeks On-Hold allowance per membership year

    3. Advanced PIA - 1 month and 3 month membership has no On-Hold allowance. 6 month membership entitled to 2 weeks On-Hold allowance. 12 month membership entitled to 4 weeks On-Hold allowance per membership year.

    4. Active Plus 65 - 1 month and 3 month membership has no On-Hold allowance Paid In Advance. 6 month membership entitled to 2 weeks On-Hold allowance. 12 month membership entitled to 4 weeks On-Hold allowance per membership year

    5. Active Plus 65 - Membership must be active for a period of 3 months before Direct Debit an On-Hold can be requested - subject to 4 weeks On-Hold allowance per membership year

    6. Off Peak - Membership has to be active for a period of 3 months before Direct Debit, On-Hold can be requested - subject to 4 weeks On-Hold allowance per membership year

  5. Refer to Clause 1.1 for membership entitlements.

  6. Requesting an extended On-Hold

    1. You can request for an extended On-Hold period, up to a maximum of 12 weeks in any one membership calendar year for medical reasons, however we must be satisfied by supporting documentation, such as a certificate from a medical practitioner stating you are unable to exercise.

  7. Understanding the On-Hold conditions

    1. Before requesting your membership to be placed On-Hold, you must make sure your fees are up to date and there are no membership fees outstanding.

    2. When requesting an On-Hold by email (membership@jetts.co.nz) you must provide all details of your On-Hold request including the to and from date and your access card number.

    3. If the information is not received in full, you will be responsible for the payment of any direct debit payments deducted and you will not be eligible for a refund.

    4. All On-Hold requests will be confirmed by us by email,. If you don’t receive an email confirmation please contact us by email at membership@jetts.co.nz or Live Chat with us at www.jetts.co.nz.

    5. We are not able to backdate an On-Hold request.

    6. You must submit your On-Hold request by email (membership@jetts.co.nz) or online at jettsonline.co.nz at any time but by no later than 12pm on the Wednesday prior to your Direct Debit being deducted from your account.

    7. You are only entitled to place your membership On-Hold for either a maximum of 4 or 8 weeks dependent on your membership agreement. We have the right to refuse any On-Hold requests that extend over the maximum period allowed. If an On-Hold request is refused in full or part you are responsible for all membership fees payable during this period.

    8. Your membership will automatically reactivate at the end of an On-Hold period and you must make sure that you have sufficient funds in your account to meet the next direct debit payment.

    9. Your first direct debit payment on completion of an On-Hold Period will be calculated on a pro-rata basis.

    10. During the period of your On-Hold request, your secure access tag will be deactivated.

    11. For a Paid in Advance membership your expiry end date will extend by the period of your On-Hold request.

If you want to change or cancel your On-Hold request you must email membership@jetts.co.nz by no later than 12pm on the day before the changes are to take effect