Here are the terms and conditions relevant to your Jetts membership.
As a member, you can use our clubs in line with these terms and conditions, including the club usage guidelines. All members must reside in New Zealand and proof of identification is required prior to activation of your membership.
1.1 What types of memberships do we have?
We offer a variety of flexible membership options to suit your needs and allow you to workout at a time that suits you in a friendly and relaxed environment conveniently located close to home or work.
Details of all our current membership options are available online at www.jetts.co.nz
1.2 Do we offer any discounts?
(a) Using a Corporate Discount
You may receive a preferred partnership Join discount on selected membership options, if you are an employee of a company that we have a current corporate discount agreement with. Please ask your employer or contact us at [email protected] for more details.
(b) Being a Foundation Member.
We offer a foundation membership for members who join a club prior to that club’s opening date (“Foundation Membership”). A Foundation Membership cannot be transferred between clubs or to another member. A Foundation Membership terminates on cancellation of the membership by either the club or the member.
(c) If you are a Student
If you are a student, you may be eligible to receive a reduced Join fee and weekly membership rate if you have a current valid student card. Standard membership fees apply. Visit your local club to find out more and sign up.
(d) Promotions
From time to time we offer reduced Join fees during a promotional period.
If your membership entitles you to a Discounted Price as indicated in the Fees section of your membership agreement, the Discounted Price will be the price that you will be charged for the duration of payments as indicated by the Discounted Price section. After the specified Discounted Price duration has lapsed, your Fees will revert to the price that is indicated within the Fees section for the remainder of the Minimum Term (if applicable), or ongoing for the remainder the membership, which is subject to change in accordance with the terms of the agreement.
1.3 How old do you have to be?
(a) Our minimum age You must be at least 14 years old to become a member and must show proof of your age, and special conditions in this paragraph apply;
(b) Joining aged 14 -15 If you are under 16, a parent or guardian must accompany you to the club during staffed hours to acknowledge and accept the terms of your membership, confirm that you are able to partake in exercise and acknowledge your pre-health questionnaire with a qualified personal trainer. You can then;
use cardiovascular equipment;
have a resistance program with a basic tour and instruction on how to use the equipment from a qualified personal trainer. Future personal training sessions will be at the member’s cost;
Access is limited to the club you have joined during staffed hours only. If you have an All-Clubs Membership, you may visit other clubs but only during staffed hours. Once you turn 16, you will have 24-hour access.
(c) Joining aged 16-17 If you are 16 or 17, a parent or guardian must accompany you to the club during staffed hours to acknowledge and accept the terms of your membership, confirm that you are able to partake in exercise and acknowledge your pre-health questionnaire with a qualified personal trainer. You can then;
use cardiovascular equipment;
complete unsupervised resistance training once a qualified personal trainer has assessed your pre-exercise questionnaire;
access all clubs 24/7
(d) Children Under 14
In the interests of protecting the health & safety of all members, non-members and staff, children under the age of 14 are not allowed into a Jetts club at any time and under any circumstances. All children over the age of 14 must be members to access a Jetts club. If you bring a child or children under the age of 14 into a Jetts club, whether it be during staffed or unstaffed hours, you will be deemed to be in breach of your Membership Agreement and Jetts will have the right to require you to leave and cancel your Membership with immediate effect. If you are still within your minimum period, Jetts may require you to pay a cancellation fee.
1.4 When does your Membership Agreement start?
(a) Activating your Membership Agreement
Your membership starts when you have completed the following steps;
(i) completed your registration;
(ii) completed your health check;
(iii) selected your membership type;
(iv) provided your bank account details for direct debit memberships;
(v) reviewed and accepted the Terms & Conditions of the membership;
(vi) reviewed and accepted the “Club Rules” available in Club and online;
Please note, when joining in club or online, you will need to watch a safety video as part of your orientation. This video can be viewed online during the joining process or in club if you join in person. Your digital access will be provided through the Jetts NZ App, which allows entry to the gym without the need for a physical access tag.
1.5 Can you change your mind?
(a) Cooling off period
(i) You can cancel your Membership Agreement during your Cooling-Off Period.
(ii) In this Membership Agreement “Cooling-Off Period” means five (5) business days from the date you activate your Membership Agreement in accordance with clause 1.4(a), but if you are joining a new Jetts club, it will be seven (7) days from its grand opening date.
(iii) If you cancel during the Cooling-Off Period, we will then cancel your Membership Agreement and refund you your initial payment or direct debit fees deducted, together with any credit balance left after deducting the cost of services provided to you (including Join Services, any gym usage and personal training sessions you have received).
1.6 What about your health?
(a) Promising you are in good health
On the day that you complete your online or in-club registration, and each time you use our clubs, you promise us that;
(i) you are in good physical condition; and
(ii) you know of no medical reason or other reason why you cannot or should not do active or passive exercise.
(b) Seeking expert advice
Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risk to your health, safety or comfort. If you have any doubts, we strongly encourage you to seek expert advice before starting an exercise program. We may refuse to permit members with medical conditions to use Jetts clubs for health and safety reasons.
(c) Disabilities
(i) As a member with a disability you will only be able to access a Jetts club:
A. during staffed hours; and
B. After you have provided us with a letter from a Doctor or medical practitioner to confirm that you are able to partake in regular exercise.
(ii) If you require the use of an assistance dog, they will be permitted to enter the club but must be on a lead and stay directly with you at all times.
(d) Medical and health rules
We require you to exercise good hygiene practices at all times. From time to time we may impose strict rules in the interests of health and safety of all our members, including additional hand hygiene, or equipment and facilities cleansing processes.
2.1 When do you pay membership fees?
(a) Paying for ongoing memberships
(i) If your membership is ongoing, you will pay your Membership Fee by direct debit from your nominated NZ bank account or credit card (Visa or MasterCard only) in advance each week or fortnight in accordance with your membership agreement. The frequency of payment is dependent on your chosen membership. For the avoidance of doubt, we do not accept Diners or American Express;
(ii) Direct debit payments are deducted by our third party payment provider, you may refuse to acknowledge and accept the third-party’s terms and conditions if you do not agree to them. But please be advised that by not accepting the third party terms and conditions we will not be able to finalise your Membership Agreement. For the avoidance of doubt, Jetts does not store or record any bank account or credit card details - these details are held securely by our third party payment provider and are subject to their privacy policy.
(b) Paying upfront
You can pay for certain types of membership upfront. If your membership type requires you to make an upfront payment, you will pay the specified amount in full on the day that you complete the membership activation online. Jetts only accepts payment by debit or credit card online.
(c) Renewing your upfront membership
When your membership is due to end, you can choose to renew it before the date of expiry at the then current rate for renewing your existing membership level, otherwise you may be unable to re-join at the same rate. You also have the choice to change to a different membership type or transfer to another club. To activate a change to your membership contact Jetts membership support via our email [email protected].
2.2 How do Direct Debits work?
(a) Paying every week or fortnight
(i) Our nominated third-party payment provider will debit your membership fees from your nominated account weekly or fortnightly, as set out in the front of your Membership Agreement and in accordance with the Direct Debit Request and Services Agreement (DDR).
(ii) Your first direct debit will be deducted on the first Thursday (unless otherwise stated in your Membership Agreement or DDR) after your membership is activated. The amount deducted for your first payment will be calculated from the date you activated your membership plus one or two weeks in advance for weekly or fortnightly payment.
(iii) Please note that:
A. direct debit dates are pre-set for all members and cannot be changed;
B. if payment falls due on a public holiday, we will debit your account on the next business day;
C. debits may take up to 3 days to come out of your account;
(b) Meeting your responsibilities
(i) You must make sure:
A. your account can accept direct debits (if you are unsure, check with your financial institution);
B. there is enough money in your nominated account on the payment day and the next 3 business days;
C. you tell us if you are transferring or closing your account at least 48 hours before your next direct debit;
D. you tell us about any changes to your credit card, such as expiry date, changed number or lost card, at least 48 hours before your next direct debit;
E. you pay all direct debits in advance.
F. You must provide the minimum notice required at least 3 business days prior to the Thursday (or other billing date stipulated in your Membership Agreement) of your direct debit before changing or cancelling that direct debit. If the required notice is not provided you must pay the direct debit fee for a further weekly or fortnightly period.
(ii) You must tell us and your financial institution if you want to change or stop your direct debits.
(c) Querying a payment If you query a payment, you must email [email protected] and we will do our best to respond within 48 hours.
2.3 What happens if your payment fails?
(a) Losing your club access
(i) If you do not fully pay your membership fees on the due date, we will suspend your club access immediately until your payments are up to date. We will also charge you a late payment fee of $10.00 for a failed payment to cover administration costs. This will be debited from your account, and you authorise us to do this.
(ii) All failed payments must be paid by debit card, credit card or online (Visa or MasterCard only). You will be notified of a failed payment and either provided with the details of how to pay or advised that a further payment will be deducted by direct debit. You can make payments via our third party payments processor or in club.
(iii) All failed payments must be repaid within 5 business days of the due date or your membership may be terminated.
(b) Paying your outstanding debts
(i) If you have outstanding debts, we will continue to debit your nominated account without notice, until we have received the total amount you owe us. We will make reasonable efforts to contact you and discuss this with you beforehand.
(ii) For your membership, you must make sure that the payment method you choose continues for the length of your Membership Agreement. This includes corporate and gift accounts. If the details you give us fail, you are liable for all resulting fees.
(iii) You understand and acknowledge that if you fail to make payment of your outstanding debts within a reasonable time, we or our payment services provider may use a collection agency for recovery of funds plus reasonable expenses incurred in the recovery of the debt. This may affect your credit rating.
2.4 Can we change your agreement?
(a) Staying up to date with our terms We may sometimes add to, change or remove clauses in our terms and conditions. This includes changing a clubs’ services, facilities, opening hours and membership fees. Sometimes we may have to close or limit our facilities to allow for maintenance or refurbishment, however we do not necessarily reduce your membership fees while this occurs. If we suspend a Club’s operations or services, temporarily or permanently, we may notify you and offer you either a transfer to another club (if available) or a complimentary On-Hold.
The most up-to-date terms and conditions apply at all times. You can find a copy on our website www.jetts.co.nz.
(b) Being notified about changes
(i) We will give you at least 28 days’ notice of any changes, for instance by;
(A) publishing them in our newsletter or on our website or social media platforms;
(B) placing a notice in the clubs;
(C) phoning or emailing you to the last phone number / email address we have on file;
(ii) If we suspend a club’s operations or services, temporarily or permanently, we may send you written notice offering you either a:
(A) transfer to another club, if available
(B) complimentary time freeze;
It is your responsibility to keep your contact details up to date.
(c) Cancelling your membership If we do not fulfil our obligations to you, or make a change to your agreement that adversely affects you, you may be able to cancel your membership (see clause 3.1).
2.5 Can we increase your fees?
(a) Being notified of change
(i) Subject to 2.5(a)(ii) below, we reserve the right to increase your fees at any time. We will let you know of any changes to your membership fees at least 28 days beforehand in accordance within 2.4(b) above.
(ii) If you have a minimum term membership agreement we may only increase your membership fees after the initial (minimum) term of your membership agreement has ended.
2.6 Can you temporarily freeze your membership payments?
(a) Placing your membership on hold
(i) You can place a temporary freeze (“On Hold”) on your membership for a minimum of 1 week (7 days) and up to a maximum of 4 weeks or 8 weeks (or 2 fortnights or 4 fortnights as applicable) per any one membership calendar year, dependent on your membership type. See 2.6(a)(iv) below.
(iii) All On-Hold requests must be received by us at least one (1) week in advance by email to [email protected]. You are not able to request an On-Hold by phone or in person at the Club.
(iv) your membership fee will automatically be reinstated after the end of the “on-hold” period.
(v) The following membership types have restrictions in respect of On-Holds allowance:
12 & 18 Month Memberships: On-Hold is not available until the completion of the first 3 months of the 12 or 18 month minimum term period (as applicable) and is limited to 2 x 2-week On-Hold allowance per membership year (3 x 2 week On-Hold allowance for an 18 month minimum term period).
Month to Month: Your membership must be active for a period of 3 months before an On-Hold can be requested & is subject to maximum 4 weeks On-Hold allowance per membership year.
Paid in Advance:
1 month and 3 month membership has no On-Hold allowance.
6 month membership & entitled to 2 weeks On-Hold allowance, with On-Hold time credited to the member’s account.
12 month membership entitled to 4 weeks On-Hold allowance per membership year, with On-Hold time credited to the member’s account.
Active Plus 65: 1 month and 3 month membership has no On-Hold allowance
(b) Requesting an extended On-Hold You can request an extended Special On-Hold period, up to a maximum of twelve (12) weeks in any one-membership calendar year for medical or other appropriate reasons, however we must be satisfied by supporting documentation, such as a certificate from a medical practitioner stating you are unable to exercise. Depending on the circumstances, you may be charged $5 per month administration fee for an extended On-Hold period.
(c) Understanding the On-Hold conditions
(i) Before requesting your membership to be placed On-Hold, you must make sure your fees are up to date and there are no membership fees outstanding.
(ii) When requesting an On-Hold by email ([email protected]) you must provide all details of your On-Hold request including the On-Hold start and finish date and your access card number. If the information is not received in full, you will be responsible for the payment of any direct debit payments deducted.
(iii) All On-Hold requests will be confirmed by us by email. If you don’t receive an email confirmation within 2 working days please contact us by email at [email protected].
(iv) We are not able to backdate an On-Hold request. You must submit your On-Hold request by email ([email protected]).
(v) On-Hold requests must be made at least one (1) week prior to your Direct Debit being deducted from your account.
(vi) Subject to clause 2.6(b), you are only entitled to place your membership On-Hold for either a maximum of 4 (12 month agreement) or 8 weeks (Flexi Premium) in a year on the terms of your membership agreement. We have the right to refuse any On-Hold requests that extend over the maximum period allowed. If an On-Hold request is refused in full or part you are responsible for all membership fees payable during the relevant period.
(vii) Your membership will automatically re-activate at the end of an On-Hold period and you must make sure that you have sufficient funds in your account to meet the next direct debit payment.
(viii) During the period of you On-Hold request, your secure access tag will be de-activated.
(ix) Your membership expiry end date will extend by the period of your On-Hold request.
(x) If you want to change or cancel your On-Hold request you must email [email protected] by no later than 12pm on the day before the changes are to take effect.
2.7 How can you use your Secure Access Tag?
(a) Photo ID When you sign up online you must attach a photo to your account on our digital membership base. After you have activated your account online we will provide you with your secure access tag the first time you come into the club, however you must show official photo identification such as a New Zealand drivers’ license or passport.
(b) Your Secure Key Tag
The secure key tag is our property. You cannot lend your secure key tag or allow anyone else to use it. If you lose or damage your secure key tag, we will charge you $10 to replace it.
All secure access tags must be collected from a club unless otherwise advised by Jetts.
On cancellation on your membership, your secure access tag must be returned to Jetts, either to a club or post to:
Jetts NZ PO Box 303207 North Harbour, Auckland 0632.
You are not entitled to a refund for the return of the secure access tag.
2.8 How can you protect your health?
If you believe any club activities might risk your health, you must tell us this in writing with full details. You must also tell us if your medical condition changes after you join.
You must complete an online health questionnaire when completing your online signup. You must answer the online health questionnaire honestly and if you have any health or medical concerns you must discuss them with your doctor before completing your online signup or using any equipment in the club.
We may choose to refuse to consider your membership agreement application until:
a. Your doctor agrees in writing that you are fit to exercise unsupervised; or
b. You show us other proof that you have received medical advice on an appropriate exercise program.
c. You must also tell us if your medical condition changes after you have joined by emailing [email protected].
You must not use Club facilities if:
a. You have an infection, contagious condition, or physical ailment such as an open cut or sore;
b. There is any other risk, however small to you, or other members, staff and guests.
2.9 How can you give us feedback?
We welcome your feedback Your feedback is important in helping us provide a great service. If you have any comments or questions about our clubs, websites or service please contact us by sending an email to [email protected].
You can speak to us in club by contacting or visiting our staff during staffed hours.
3.1 How can you cancel your membership?
(a) Cancelling your membership
You can ask to cancel your membership by emailing [email protected]. Cancellation requests not written in English must have an English translation attached. For the avoidance of doubt, you are not able to cancel your membership by phone or in person at the club.
(b) Giving us notice:
Flexible direct debit memberships
(i) You are not able to cancel your membership in club, by phone or by text. To cancel your membership, you must provide us written notice of your intention to cancel your membership by way of email to [email protected] two (2) weeks prior to your next direct debit being deducted. In this email you must supply us with your full name, club, secure access tag number and the date you would like to have your membership cancellation effective from. You will only be able to provide written notice if you are the Membership holder, or a nominated parent or guardian if the Membership holder is a minor.
(ii) You can only cancel your membership if all your fees are paid up to date. Any outstanding membership fees will be deducted from your account by direct debit prior to cancellation. However, if you should cancel your direct debit payment without advising us by email, we will contact you by email to the last known address to us and provide you with details of how to pay the outstanding fees online or by debit/credit card. If you fail to pay the outstanding membership fees within a reasonable time, Jetts reserves the right to recover any outstanding fees by engaging a debt collection agency. You will be responsible for all reasonable costs associated in the recovery of your outstanding membership fees.
(iii) Jetts will contact you within 72 hours of receipt of your email to confirm that your membership request has been received and will be actioned.
(iv) If you do not receive an email confirmation of cancellation please contact [email protected]. If a dispute arises we will request proof of the original email you sent. If a further direct debit is deducted from your account after a cancellation request has been sent, a refund will be paid if all necessary proof of cancellation is provided. In such circumstances we will refund you the membership fees.
Minimum term direct debit memberships:
(v) Once the minimum term of your membership has expired, you or we may cancel your membership by providing us written notice of your intention to cancel your membership by way of email to [email protected]. In this email you must supply us with your full name, club, secure access tag number and the date you would like to have your membership cancellation effective from. You are not able to cancel your membership in club, by phone or by text. Your membership will only be cancelled if we receive an email from you confirming the cancellation, otherwise your direct debit payments will continue to be deducted from your account as per the Membership Agreement.
(vi) To ensure that your direct debit does not continue past your cancellation date, you must email [email protected] at least two (2) weeks in advance of your next direct debit being deducted to advise that you would like to cancel your membership.
(vii) You can only cancel your membership if all your fees are paid up to date. Any outstanding membership fees will be deducted from your account by direct debit prior to cancellation. However, if you should cancel your direct debit payment without advising us by email, we will contact you by email to the last known address to us and provide you details of how to pay the outstanding fees online or by debit/credit card. If you fail to pay the outstanding membership fees, Jetts reserves the right to take action in recovery of any outstanding fees by engaging a debt collection agency. You will be responsible for all reasonable costs associated in the recovery of your outstanding membership fees.
Paid in Advance fixed term memberships
(viii) Your Paid in Advance membership will automatically cancel at the expiry of the fixed term. You can renew it by emailing us before the expiry date and paying for the next fixed term in advance.
3.2 Can you cancel during the minimum term?
(a) Cancelling without paying out your agreement
(i) You can cancel your membership during the minimum term if:
a. Placing your membership On-Hold is not suitable in the circumstances; and
Either:
i. You are sick or incapacitated – in which case you must show us a certificate from a qualified medical practitioner stating that you cannot exercise for the rest of the minimum term; or
ii. You are bankrupt or otherwise unable to pay your debts – in which case you must show us supporting documents.
(ii) In that case, in order to cancel your membership (after the end of your cooling off period) you must provide written notice to us by way of email to [email protected] and supply all the required information (including your full name, club, secure access tag number, the date you would like to have your membership cancellation effective from and any supporting documentation). We will come back to you within 48 hours to confirm that your membership can be cancelled. You are required to pay any direct debit fees deducted during this time and no refunds will be applicable.
(b) Cancelling a Paid in Advance Membership
(iii) You can cancel your Paid in Advance Membership at any time by sending an email to [email protected] advising the date the cancellation is to be effective from.
(iv) If you pay for a program in advance, we will refund the fee within 6 months of purchase if:
the program is cancelled; or
you can show us medical evidence that the program will cause you physical harm or injury; or
the law requires us to refund the fee.
We will refund any other fees that the law requires.
(c) Transferring your membership to another person
(v) You can transfer your Paid in Advance or Minimum Term Direct debit membership to another person (the transferee) within the minimum term of your agreement by sending a request to [email protected] and as long as:
a. the transferee is not a current member;
b. the transferee has not been a member in the last 3 months;
c. the transferee completes the new membership online sign up process and pays a transfer fee of $35
d. the transferee is eligible to take up your membership (for instance you cannot transfer a corporate membership or concession membership to someone who would not normally qualify for that membership)
e. the transferee has not been a previous member of Jetts who has been banned or has outstanding membership fees
f. the transferring member has no outstanding membership dues
(vi) The transfer is effective after the transferee has completed the Online sign-up process and confirmation received by email to [email protected].
We do not allow transfers once you have completed your minimum term but you can terminate on notice as set out in clause 3.1.
You cannot transfer a foundation membership to a transferee, another member or another club.
(d) Cancelling for other reasons
(vii) If you wish to cancel your Minimum Term Direct Debit Membership for any other reason, you can pay out your agreement.
(viii) We calculate the amount you must pay by;
a. multiplying your weekly or fortnightly fee by the number of weeks or fortnights left in your minimum term;
b. deducting 20% from the total.
(ix) To cancel for any other reason, you must send a request by email to [email protected] at least 2 week’s prior to your next direct debit payment confirming the date that you would like the cancellation to take effect.
(x) You must provide your full name, club and access card detail on the email.
(xi) Within 24 hours we will advise you by email of the amount required to be paid out. This amount is required to be paid immediately by online credit or debit card payment. No further direct debits will be deducted from your account.
(xii) When all funds owed (if any) have been received your membership will be cancelled and you will receive an email confirmation from [email protected].
(xiii) Your minimum term direct debit membership will not be cancelled until payment of the minimum term pay-out has been confirmed and during this time you are responsible for all fees due.
3.3 Can you cancel if we change the agreement?
Cancelling if changes to our terms and conditions adversely affect you You can cancel your membership at any time (even if you are still within the minimum period) if we change or add to these terms and conditions or the club rules, or move or close a club, and these changes adversely affect you.
You can also cancel your membership if you reasonably believe we have breached our obligations and we do not fix the breach in a reasonable time after you have told us about it by email to [email protected]. We will refund you any membership fees you pay between the date you tell us and the date on which we decide we cannot fix the breach.
You must follow our Club code. Some clubs may have higher risk areas than others and different facilities such as provision of parking. Please read and follow all club guidelines, signs and handouts that tell you what to do, specifically in any higher risk areas. If you do not understand something, please contact us by talking to a member of staff during staffed hours or email [email protected].
4.1 What rules apply to our facilities
Respecting our equipment and facilities You are responsible for using our facilities correctly, including adjusting levels or settings of equipment (cardio or strength), assisting to maintain the cleanliness of the facility and being courteous to other members. If you are not sure how to operate any equipment, please ask our staff before you use it.
As a member our expectation is that you at all times take care of the facilities and leave them in a clean and tidy state.
You must take responsibility for your own belongings at all times.
Your membership is subject to your good behaviour within the club. If you at any time fail to observe the club rules, we can ask you to leave the club or terminate your membership on reasonable grounds at any time. You must be courteous to other members and respect their personal space when working out.
If you are not sure how to operate any exercise equipment, please ask our staff during staffed hours before you use it. Note that you will be responsible for any damage that you cause through a wilful act or negligence, This includes but is not limited to the incorrect handling of free weights.
Our clubs provide, where permitted, full accessible facilities.
Using our equipment
At all times we try to maintain our equipment to the highest standard and as a member and as a courtesy to other members you must:
use a clean towel on all equipment including exercise mats;
clean the equipment after use with the spray and paper towel provided;
not drop free weights on the floor;
put equipment and free weights away after use;
not stand on the exercise benches;
not place additional free weights onto an exercise machine;
be courteous to other members on time spent on each machine and if requested equipment is to be shared with another member;
do not throw, or swing free weights;
if a piece of equipment breaks, advise staff during staffed hours or email [email protected] so we can organise the repair;
do not use the equipment or facility if you are unwell or under the influence of alcohol or drugs;
Our Security
Jetts clubs are a 24/7 member only facility and are under 24/7 security video surveillance in all areas of the facility except for the bathrooms; As a member you have the privilege of accessing our facilities 24/7 and in the best interest of your and other members safety and security you must:
never let a non-member into the club outside of staffed hours – a fine of $100 will apply if you let a non-member in the door
never let a member into the club whose secure access tag is not working - a fine of $100 will apply if you let a member without a working secure access tag into the club;
in the event of an emergency in the club outside of staffed hours, you must pick up the emergency phone to speak directly with our security monitoring service.
If you have any medical concerns you must wear an emergency pendant and in the case of need press the button and our security monitoring service will alert emergency services or security as required;
If you feel unsafe leaving the club, pick up the emergency phone and advise Security monitoring and they will send security to escort you to your car or stay with you at the club.
If you feel unwell or have an injury, request another member to advise staff, or outside of staffed hours pick up the emergency phone and request further assistance from our Security monitoring team;
in the event of a fire, exit the premises immediately, call emergency services, and advise other members to stay out of the premises
in the event of a natural disaster take precautions as required and advise other members
in the event of a fault, or damage to the club, please pick up the emergency phone and advise our Security team;
Do not bring any valuables into the club or leave your belongings unattended whilst using the facilities;
Keeping your belongings safe
We provide open lockers you can use while you exercise but these are not security lockers. Please keep your secure access tag with you at all times while in the club. Do not bring any valuables into the club. You must take responsibility for your own belongings.
Unfortunately, thefts can happen. You are responsible for any loss or damage to your belongings while you are at the club or any belongings you leave in your car if it is parked in a Jetts carpark.
If you leave any belongings in a locker overnight, we may remove them and place them in our lost property. We hold onto lost property for one month only.
If you have left any belongings at the club you can advise a staff member during staffed hours or alternatively email [email protected] and our Support team will assist you.
Our Cleaners
We engage third party cleaners to clean our facilities on a nightly basis. We try to ensure that this causes minimum disruption to our members, however we ask you to apply caution to your activities while the cleaning is in progress and take notice of safety signs. If you have any concerns over the cleaning of the club please email [email protected] and we will come back to you.
Wearing suitable clothing
All members and permitted guests must wear suitable clothes and enclosed exercise shoes in the club and whilst performing any exercise (except in the bathrooms). Out of respect for other members you must:
not wear any clothes with offensive images, language or inappropriate advertising;
wear appropriate exercise shoes at all times. No work boots, work shoes or bare feet are allowed when performing any exercise within the club;
ensure your clothing covers all personal anatomy and is of a suitable style that will not cause offence, regardless of personal tastes;
ensure your exercise shoes are clean when entering the club (no mud etc);
ensure that your personal hygiene is of the highest standard and does not cause offense to other members.
Denim Jeans are not to be worn when performing exercise of any kind in the club neither can any other clothing with sharp or metal objects which potentially could damage our upholstery;
First Aid
In each Club we install an AED (Automated External Defibrillator) and First Aid Kit for your use. No training is required to use the AED, simply remove it from the cabinet, press the power button and follow the spoken and written instructions.
Music
We play music in all our clubs through ceiling mounted speakers. The music and volume are pre-set to a suitable level for the ambience of the club. You can play music through personal devices but headphones must be used and the volume must be suitable so it does not disturb any other members enjoyment of the club. Use of external speakers or playing music using electronic devices with speakers is not allowed in the gym or the bathrooms at any time.
Parking
At the majority of our clubs (except for CBD clubs) we provide a limited number of free carparks for the use of our members. These carparks are only to be used by members while exercising at the club and are subject to time restrictions. You park in the club’s carpark or on the club’s premises at your own risk. We are not liable for any loss or damage to your vehicle or its contents.
Please be aware of car park signs in respect to time and towing restrictions. We are not responsible for your car being towed either from a Jetts nominated carpark or that of another business.
Animals
In the best interest of health and safety for our members, no animals are allowed inside the Club at any time. As a member you are entitled to access the Club with an Assistance Dog but during staffed hours only.
Respecting Others
Be respectful and do not behave inappropriately towards other members, guests, Jetts Staff or suppliers. Examples of inappropriate behaviour are:
Verbal or physical intimidation
Harassment
Discrimination on the basis of sex, race, age or disability.
4.2 Can you bring guests to the club?
Guests in club You can bring a guest into the club during staffed hours only. All guests must reside in NZ and provide proof of identification. Overseas guests temporarily in NZ are required to pay the Casual Member fee each time they want to use the facility. Casual Membership rate is $15 per person per visit. If you have a Flexi Premium Membership you are entitled to bring one guest into the club during staffed hours each month, for no additional cost. The guest is only allowed during staffed hours and you must introduce the guest to our staff when entering the club and sign them in to the guest register.
If you have any other Jetts membership, guests are only allowed during staffed hours. The guest is entitled to activate a 3 day free trial, if it is the guest’s first visit to Jetts. A temporary membership will be set up and this will allow the guest to attend the club for 3 consecutive Monday to Thursday. The 3 day free trial only applies to the club of issue, access to any other Jetts club is not permitted.
If you bring a guest who has already activated a 3 day free trial, they will be required to pay for a casual visit.
Your guest must meet the following criteria:
Be at least 14 years old;
Be accompanied by you and leave when you do;
Sign the guest register and show phot ID on entry to the club;
Follow the Club Usage Guidelines and terms and conditions as per the Guest Register.
Unauthorised Guests
You must never bring a Guest into the club outside of staffed hours. We are strictly a member only 24/7 facility and access outside of staffed hours is by secure access tag only. Our security surveillance will register when you have brought an unauthorised guest into the club.
You will incur a fee of $100 if you let an unauthorised guest into the club. This fee will be deducted by direct debit from your account as part of the next scheduled payment or payment can be made by you before then via debit or credit card.
We will consider cancellation of your membership if you bring an unauthorised guest into the club outside of staffed hours. A refund on membership fees paid would not apply.
No secure access tag – No access This is for the safety and security of all members.
4.3 What happens if you break the Jetts code of conduct?
Being refused entry or receive a warning We can refuse entry or request to leave, anyone including members, if they act unreasonably or break the Club code, guidelines or terms and conditions of membership. If anyone (including a member) is requested to leave by a Jetts staff member, they must do so immediately. They do not have the right to refuse our request to leave the club and if required we will call security or the police to assist us in removing them from the club. These actions are taken in the best interest and safety of other members and staff. We also may warn you that you risk having your membership cancelled.
Facing instant cancellation We can cancel your membership without warning if you behave in a way that is seriously inappropriate or considered to cause risk, such as;
Threatening or harassing other members, guests, or staff
Damaging equipment
Using illegal or performance enhancing drugs
Instructing others when we have not authorised you to do so
Being or appearing to be under the influence of alcohol or drugs
Using inappropriate language and behaviour of a sexual nature
Letting an unauthorised guest into the Club outside of staffed hours
5.1 What are your responsibilities?
Meeting your responsibilities
Your responsibilities, including payment of membership fees, do not depend on how often you use the club. You must tell us about anything that affects your membership and any changes to your personal details, contact details or bank details. You can update your own details by email to [email protected]. Any communication about your membership whether written or verbal must be in English or attached to an English translation. Promising to take care You promise to;
make sure that you know how to exercise safely, by asking if necessary
use your best endeavours to exercise safely
not take valuables into the club
Exclusion of liability for property
We are not liable to you or any personal property that you have lost or had stolen or damaged while in or around the club including your vehicle and contents or any property left in the open lockers unless it has been due to the actions of a Jetts staff member or contractor.
You are liable for all costs of repair or replacement, if you cause any deliberate damage to the club or equipment. We would reasonably review security video footage to help us decide if your actions were deliberate or negligent.
Understanding our privacy policy
During your membership we will have access to personal information about you, such as your health and financial situation. We will only use, disclose or deal with your information in line with our privacy policy.
We do not store or have access to your personal bank account or credit card details. All bank account and credit card details are stored securely with our third party direct debit provider.
The Privacy Policy applies to the services offered by Fitness & Lifestyle Group Bidco NZ Limited t/as Jetts New Zealand.
We may allow you to have access to our Wi-Fi for personal use from time to time, however, this availability and security is not guaranteed. In the event that any information you use online is unlawfully observed by a third party while in transit over the internet, you agree to be liable to the greatest extent possible pursuant to law. It is your responsibility to keep your devices secure. We assume no responsibility and shall not be liable for any damage to your computer, mobile device or other property on account of your access to our Wi-Fi. We accept no responsibility for theft, loss or damage arising from use of our Wi-Fi.
Allowing us to use your image We sometimes film or photograph the clubs, so it is possible you will appear in the background. – If we do, we will notify you and you have the right to either sign our photography release or move out of shot. By signing and authorising the Photography release on your agreement, you allow us to use your image in promotional and other business-related material.
5.3 What happens if we have issues with outside providers?
Paying outside providers, including Personal Trainers Independent contractors and tenants provide some services in our clubs, such as personal training and Physiotherapy.
You must pay service fees directly to them. We are not responsible for those fees or for any associated costs or refunds.
Claiming against these providers Any service they provide is a contract between them and you and we cannot accept responsibility for their breach of contract or negligence, or their failure to keep an appointment or their departure from the premises.
If you make a claim because of something a contractor or tenant has or has not done, your claim should be brought against the provider, not us, whether you have paid them or not. You release us from any claim resulting from an act or omission made entirely by a contractor or tenant.
Asking us for help Wherever we can, we will help you to resolve the issue with providers. We will also make sure that personal trainers in our clubs have up to date qualifications and insurance.
5.4 What else should you know?
Signing up for extra services Some clubs offer extra services, such as small group classes and personal training. These are not part of our agreement unless stated. They may involve separate fees and terms and conditions. Please make sure you read them.
Paying GST All agreement fees include goods and services tax (GST).
Applicable Law Your agreement is subject to New Zealand law.
If a court decides that any section of the agreement is invalid or unenforceable, that section will be deleted from the agreement. The other sections will remain valid and enforceable.
5.5 What definitions apply?
Word Meaning
Jetts, We, Us, Our - Fitness & Lifestyle Group Bidco NZ Limited t/as Jetts NZ.
You, Your, They - a member or guest of Jetts NZ.
The Club - The Club where you applied for membership.
Home Club - The Club which you joined and which you use the most or exclusively, depending on the type of membership you chose.
Club - A Jetts NZ club.
Membership Agreement - Membership application and agreement. This is between Jetts NZ and you, under which you will become a member of Jetts NZ.
Minimum Term - The term specified in the Membership application and agreement online form.
Club Code - The code of rules for the use of operating equipment, opening hours, behaviour in the club, specified in these terms and conditions and in club signs and handouts
On-Hold – allows members to suspend or freeze their membership with no fee payable for a set period of time. Note that the minimum term of the agreement is extended when an On-Hold is applied.
Join Fee - covers the initial administration including health and safety briefings and other initial services when you join or rejoin a club.
An Access Set Up Fee is a one-time charge to cover the third party billing account establishment fee and set up costs of physical access to the gym.
6.1 Our staffed hours
Our staffed hours may vary from club to club dependent on the location. To find out the staffed hours for your club please visit our website www.jetts.co.nz/clubs or phone 0800 JETTS 24/7.
All guests, visitors and U16 members are only allowed access to the Club during staffed hours. No un-authorised access is allowed outside of these hours.
In the best interest of our members safety and security No secure access tag = No entry.
The following changes are to be effective from 6th November 2023
Third Party Payment Provider:
Jetts Third Party Payment Provider (DebitSuccess/XPLOR) has updated its terms and conditions for Jetts members. Their new terms and conditions are separate to Jetts membership agreement and will no longer appear on Jetts website. A link to their terms and conditions is provided within Jetts T&Cs and is also available https://debitsuccess.co.nz/direct-debit-request/
Thank you for allowing Jetts to feature your content. By replying with #JettsNZApprove, you grant Fitness and Lifestyle Group Bidco NZ Ltd (trading as Jetts) a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license to use your personal information and content. This includes the right to reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and publicly display your content across various platforms and media. These platforms include, but are not limited to, social media, electronic communications, our website, banners, printed materials, and marketing collateral.
We collect this information strictly for the purpose of showcasing your content as outlined and do not store or use it beyond this purpose without your consent, except as required by law. By providing your consent, you also agree that Jetts may store your content in accordance with our Privacy Policy Jetts Fitness Privacy Policy.
By replying with #JettsNZApprove, you confirm that:
You are at least 18 years old.
You have the full legal right and authority to grant this license.
You hold all necessary intellectual property rights to the content.
The content provided does not infringe on any third-party rights, including copyright, trademark, or privacy rights.
You also acknowledge that:
Jetts’ use of your content is at our discretion and that you will not receive any compensation for this use.
You waive any moral rights you may have in the content, to the extent permissible by law.
You will indemnify and hold Jetts harmless from any claims, damages, or liabilities arising from Jetts’ use of your content, including claims related to intellectual property rights and privacy.
If you wish to withdraw your consent at any time, please contact us at [email protected], and we will take reasonable steps to remove your content from our platforms, where possible.
Promoter. Fitness and Lifestyle Group Bidco NZ Limited (Jetts NZ)
Offer Period.
Promotion. Jetts NZ is offering 1 x PT consultation + 1 x PT session + 1 x 4-week introductory program with a Jetts NZ Personal Trainer for $49 for new Jetts NZ members ("PT Program Pack"). Limit of one Package redeemable per Jetts NZ member.
Eligibility. Package is available to individuals who have not been members of Jetts NZ for 90 days prior to the commencement date of the Offer Period. Package is not available to existing customers of a Jetts NZ Personal Trainer.
Redemption. Package can be redeemed in person at the member’s chosen Jetts NZ Club.
Conditions. The first session will include a health and fitness consultation to get an overview of the member's fitness goals. The member must ensure that the first session occurs within 7-days of purchase. The member must ensure that the second session occurs within 30-days of purchase. After 30 days, the sessions expire. Sessions are subject to Jetts NZ Personal Trainer’s availability. Jetts NZ will in their sole discretion nominate a suitably qualified personal trainer to conduct the sessions, and this may change in the event the nominated Jetts Personal Trainer is not available. Booked sessions cannot be cancelled or rescheduled, unless at least 24 hours prior notice is given directly to the Jetts Personal Trainer via their phone or email address. Failure to give at least 24 hours notice of non-attendance to the Jetts Personal Trainer means that your session will be forfeited. Unless the law provides otherwise, you will not be entitled to a refund for The Package. It may be transferred to any eligible member subject to Jetts NZ’s consent which they can withhold in their sole discretion, acting reasonably. Except for any liability which cannot be excluded by law, Jetts NZ shall not be liable for any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained,and the member indemnifies Jetts NZ in relation to any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury which is suffered or sustained.
Changes. Jetts NZ reserves the right to vary the Terms & Conditions of this Promotion at any time at their sole discretion.
Acceptance. By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a Membership Package through this Promotion, you will be bound by the Terms and Conditions of Jetts NZ, available at: www.jetts.co.nz/terms
The promotion is available to individuals who sign up to Jetts NZ during the period from 8:00am 1st May 2024 to 11.59pm 31st December 2024 (“the Promotional Period”) (“new members”).
Jetts Fitness will offer new members $0 join fee and 10% off 12 and 18 month minimum term direct debit memberships. Including home and all club access.
The offer will be available to individuals who are employees of Corporate Partnership companies and who have not been members of Jetts Fitness for 90 days prior to commencement date of the Offer Period.
The offer can be redeemed in person at the prospective members chosen Jetts Fitness club or online via Jetts Fitness website using the unique promo code.
Offer: The promotion offers the following membership options at any participating outlet:
$10.79 a week for 18-month home club membership.
$12.59 a week for 18-month all club access membership.
$12.59 a week for 12-month home club membership.
$14.39 a week for 12-month all club access membership.
Jetts NZ offers members a “Cooling-Off Period”, known as a Breathing Space. The Breathing Space period commences after the Free Time has been applied and expires 5 days after the initial contract date. A member can choose to terminate their membership by written request during the Breathing Space period. A member will be refunded their joining fee should they wish to terminate during this period, provided they comply with the standard requests contained in Jetts Fitness’ Terms and Conditions.
The offer only applies to membership agreements entered into between the outlined promotion dates and cannot be run in conjunction with any other offer.
Jetts Fitness shall not be liable for any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, except for any liability which cannot be excluded by law and the user of the pass indemnifies Jetts Fitness in relation to any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury which is suffered or sustained.
Jetts Fitness, in its sole and reasonable discretion, reserves the right to vary the Terms and Conditions of this Promotion at any time.
The new member will be required to complete a 24/7 Induction, waivers and health screening tool prior to their first training session at Jetts Fitness. Any minors will be required to have their membership signed by a parent or legal guardian, complete additional waivers & induction, and otherwise comply with the Jetts Fitness Age Policy.
Except as set out above, the standard Membership Terms and Conditions for memberships apply. See https://www.jetts.co.nz/terms/ for details.
12 & 18 Month, HOME & ALL Memberships: 4 Weeks Free + $0 Join Fee
The Promoter: Fitness and Lifestyle Group Bidco NZ Ltd (trading as Jetts) (NZBN: 9429045888809) is conducting the Promotion in all Jetts clubs.
Promotion Period: The Promotion is available to individuals who sign up to Jetts during the period from 09:00am NZDT on 1 October 2024.
Promotion: Jetts will offer new members up to 4 weeks’ Free Time on 12- and 18-month memberships, with a $0 Administration Fee on memberships purchased during the Promotion Period. A $10 access fee still applies.
Eligibility: The Promotion will be available to anyone who has not been a member of Jetts for the last 90 days prior to the commencement of this Promotion Period.
Redemption: The Offer can be redeemed in person at the prospective member’s chosen Jetts club or online via the Jetts website located at http://www.jetts.co.nz.
Offer: The Promotion offers the following membership options at any Jetts club. They are inclusive of a $0 Administration Fee and Free Time for the specified period. The $10 access fee applies.
All Clubs (access to all clubs nationwide and includes 24/7 access):
12 month: Free for the first 4 weeks, then $15.99 a week for the remainder of the membership term.
18 month: Free for the first 4 weeks, then $13.99 a week for the remainder of the membership term.
Home (access to 1 club only and includes 24/7 access to that specific location):
12 month: Free for the first 4 weeks, then $13.99 a week for the remainder of the membership term.
18 month: Free for the first 4 weeks, then $11.99 a week for the remainder of the membership term.
7. Conditions:
"Free Time" refers to the period of free time offered as part of the promotion or membership where full membership and access rights are granted but no payment is required. After the Free Time period the regular weekly instalment and any administration fees or start up products will start to be deducted from the nominated bank account
The discount offered under this Promotion refers to the Free Time provided on the retail price that is offered to the public by Jetts for the specific membership package that is purchased pursuant to this Promotion during the Promotion Period.
Jetts offers members a “Cooling-Off Period,” known as a Breathing Space. The Breathing Space period commences after the Free Time has been applied for and expires 5 days after the initial contract date. A member can choose to terminate their membership by written request during the Breathing Space period. A member will be refunded their joining fee should they wish to terminate during this period, provided they comply with the standard requests contained in Jetts’ Terms and Conditions.
The offer only applies to membership agreements entered into between the Promotion Period and cannot be run in conjunction with any other offer including but not limited to corporate discounts.
New members will be required to complete a 24/7 Induction, waivers, and health screening tool prior to their first training session at Jetts Fitness. Any minors will be required to have their membership signed by a parent or legal guardian, complete additional waivers & induction, and otherwise comply with the Jetts Fitness Age Policy.
Except as set out above, the standard Membership Terms and Conditions for memberships apply. See https://www.jetts.co.nz/terms/ for details.
8. Changes: Jetts, in its sole and reasonable discretion, reserves the right to vary these terms and conditions at any time.
Month-to-month (Flexi) Memberships, ALL: $19.99 per week to $18.99 per week
Month-to-month (Flexi) Memberships, HOME: $17.99 per week HOME to $16.99 per week
The Promoter: Fitness and Lifestyle Group Bidco NZ Ltd (trading as Jetts) (NZBN: 9429045888809) is conducting the Promotion in all Jetts clubs.
Promotion Period: The Promotion is available to individuals who sign up to Jetts during the period from 09:00am NZDT on 2 September 2024 until 11:59pm NZDT on 3 October 2024.
Promotion: Jetts will offer new members a $1 discount on the weekly membership price for month-to-month memberships, with a $0 Administration Fee on memberships purchased during the Promotion Period. A $10 access fee still applies.
Eligibility: The Promotion will be available to anyone who has not been a member of Jetts for the last 90 days prior to the commencement of this Promotion Period.
Redemption: The Offer can be redeemed in person at the prospective member’s chosen Jetts club or online via the Jetts website located at http://www.jetts.co.nz.
Offer: The Promotion offers the following membership options at any Jetts club. They are inclusive of a $0 Administration Fee and Free Time for the specified period. The $10 access fee applies.
All Clubs (access to all clubs nationwide and includes 24/7 access):
Month-to-month (Flexi) Memberships: Usually $19.99 per week, discounted to $18.99 per week for duration of month-to-month membership term.
Home (access to 1 club only and includes 24/7 access to that specific location):
Month-to-month: Usually $17.99 per week, discounted to $16.99 per week for duration of month-to-month membership term.
7. Conditions:
The $1 discount applies to the standard weekly retail price for the duration of the month-to-month membership term. The discounted rate is non-transferable and cannot be combined with any other offers or promotions.
Jetts offers members a “Cooling-Off Period,” known as a Breathing Space. The Breathing Space period commences after the Free Time has been applied for and expires 5 days after the initial contract date. A member can choose to terminate their membership by written request during the Breathing Space period. A member will be refunded their joining fee should they wish to terminate during this period, provided they comply with the standard requests contained in Jetts’ Terms and Conditions.
The offer only applies to membership agreements entered into between the Promotion Period and cannot be run in conjunction with any other offer including but not limited to corporate discounts.
New members will be required to complete a 24/7 Induction, waivers, and health screening tool prior to their first training session at Jetts Fitness. Any minors will be required to have their membership signed by a parent or legal guardian, complete additional waivers & induction, and otherwise comply with the Jetts Fitness Age Policy.
Except as set out above, the standard Membership Terms and Conditions for memberships apply. See https://www.jetts.co.nz/terms/ for details.
8. Changes: Jetts, in its sole and reasonable discretion, reserves the right to vary these terms and conditions at any time.
9. Acceptance: By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a Membership Package through this Promotion, you will be bound by the Terms and Conditions of Jetts, available at: https://www.jetts.co.nz/terms/
Terms & Conditions: 3 or 14 Day Free Passes
The Promoter Fitness and Lifestyle Group Bidco NZ Ltd (trading as Jetts NZ) (NZBN: 9429045888809) is conducting the promotion in all Jetts NZ Clubs ("Participating Outlets").
A Free Pass refers to a 3 & 14 day free pass or trial pass offered by the Promoter to non-members allowing access to a Participating Outlet in accordance with these terms and conditions.
The “Free Pass” offer is limited to one Free Pass per person and valid for first time Jetts NZ users only who are non-members. The user must live or work in the local area.
Prior to accessing the Participating Outlet, Free Pass holders must:
Provide proof of photo identification;
Provide name, age, address and phone number/email address;
Read, understand and agree to any terms of entry and club conduct; and
Read, understand and agree to any waiver and indemnity required by the Promoter.
A “Family & Friends Guest Pass” can only be used in accordance with the Jetts NZ Age Policy. How old you have to be can be found here http://www.jetts.co.nz/terms
The Free Pass allows access to the selected Participating Outlet during staffed hours only.
The Free Pass must be activated before the expiry date on the Free Pass or via the redemption card/letter, and once activated is valid from the first visit date of use of the Free Pass and must be used consecutive days.
Free Passes that are not activated before the expiry date are void.
The Free Pass is valid only at the Participating Outlet selected at the time of registering for the Free Pass.
The “Family & Friends Guest Pass” includes basic club access only. It does not include any additional products or services such as personal training or group classes.
This offer cannot be used in conjunction with any other offer, it cannot be redeemed for cash.
The Promoter or the Participating Outlets shall not be liable for any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, except for any liability which cannot be excluded by law and the user of the Free Pass indemnifies the Promoter and the Participating Outlet in relation to any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury which is suffered or sustained.
The Promoter is Jetts NZ.
Promoter. Jetts Fitness New Zealand.
Offer Period. From 9:00 am NZST 1 March 2024 to 11:59 pm NZST 1 March 2027.
Promotion. Current Jetts Fitness members in New Zealand may refer a non-member and receive fourteen (14) days of free membership time if the non-member joins (Offer).
Eligibility. The Offer will be available to individuals who have not been members of Jetts Fitness for 90 days prior to the commencement date of the Offer Period.
Redemption. The Offer can be redeemed by emailing [email protected] with the full name of the member that you have referred.
Conditions. The 14 days free time is added as a payment break in the member’s membership. Normal membership conditions apply thereafter. The free time will be applied within 60 days. The offer cannot be redeemed in conjunction with any other offer.
Consent. The participant confirms and warrants that they have the consent of the people they are referring to provide their details to the Promoter for the purpose of being contacted by the Promoter in relation to the Promoter’s products and services.
Changes. Jetts Fitness reserves the right to vary the Terms & Conditions of this Promotion at any time at their sole discretion.
Acceptance. By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a Membership Package through this Promotion, you will be bound by the Terms and Conditions of Jetts Fitness, available at: https://www.jetts.co.nz/.
This Schedule sets out the terms and conditions which govern the Jetts October Referral Campaign (Game of Chance). The Schedule must be read together with the Trade Promotion Terms and Conditions of Entry (which follow this Schedule).
Promotion Name | Jetts October Referral Campaign (Promotion). |
Game Type | This is a game of chance based on chance only. Entrants are required to follow the Entry Procedure below to participate in the Competition. Entrants must comply with the below entry terms to be eligible to participate in the competition. |
Promoter | Fitness and Lifestyle Group Bidco NZ Ltd (trading as Jetts) (NZBN: 9429045888809) |
Relevant Country | New Zealand |
Promotion Period | The Promotion starts at 9:00 am NZDT Monday 7 October 2024. The Promotion closes at 11:59 pm NZDT Thursday 31 October 2024. |
Eligible Persons | The Promotion only applies to existing Jetts members in the Relevant Country and new members who were members in the Relevant Country within the Promotion Period and cannot be run in conjunction with any other offer (Participants). Participants must be 15 years old or older to be eligible. Participants in the Promotion under 18 years of age must have the consent of a parent or guardian to enter this Promotion. Directors, management, employees, officers, and contractors of the Promoter who are directly involved in the management of the Promotion (and their Immediate Families) or of the agencies or organisations associated with this Promotion are ineligible to enter. Immediate Families means spouse, parent, natural or adopted child, and sibling (whether natural or adopted by a parent), whether or not they live in the same household as the director, manager, employee, officer, or contractor. |
Entry Procedure | There is one (1) method of entry into the competition. Participants must successfully refer one (1) or more individuals, who then join, any participating Jetts Club. Successful referral means the referred friend has become a member before the end of the Promotion Period. To submit your referral: 1.Simply send an email to [email protected] with the following details: 2.Your name, club and access card number. 3.The name of the person you referred and the name of the club they joined. 4.An email confirmation will be sent to you once processed. The member who referred the new member will have successfully entered into the draw. |
Maximum Number of Entries per Entrant | One entry per Eligible Person. |
Results | The winner will be drawn via a random computer generator and contacted via email by 5:00 pm NZDT on Monday 4th November 2024. The winner’s name will be published on the Jetts website located at https://www.jetts.co.nz/terms/ by 8 November 2024. |
Prize Details | Participants in this Promotion who successfully refer a minimum of one (1) person to any participating Jetts club will go into the draw to win one (1) x $1000 LSKD (https://www.lskd.co/) Gift voucher. There will be one prize available nation-wide. A maximum of one (1) x Prize will be available to be redeemed by the Winner. The total prize value of the Promotion is $1000 AUD. |
Verification Requirements | The winner will be required to verify their identity and provide proof of age prior to receiving their prize. Identification considered suitable for verification is at the Promoter’s reasonable discretion. |
Prize Restrictions (if any) | A tax invoice or receipt will not be issued to the Winner. The prize is non-transferrable and cannot be exchanged or redeemed for cash. The Winner agrees to make themselves available for publicity opportunities at the discretion of the Promoter after the collection of the Prize. The Prize must be redeemed within three (3) years from the date that it is awarded to each winner. |
Notification of Winners | The winner will be notified via telephone or email no later than 5:00pm NZDT on Monday 4th November 2024. The Promoter will make all reasonable attempts to contact the winner. |
Prize Claim Date | If after three (3) months since choosing a winner, the Promoter has been unable to contact the winner despite making all reasonable attempts, an alternate winner will be chosen through a redraw in the same manner on 6 February 2025 and published on the website by the 10 of February 2025. The reasonableness of the attempts to contact the winner will be at the discretion of the Promoter. |
Claim Instructions | The Winner will be directly contacted with instructions on how to claim their prize. |
Privacy | By entering the competition, the entrant consents to receipt of any email from the Promoter regarding the competition and the Promoter’s products and services. The collection, use and disclosure of personal information provided in connection with this competition are governed by these Terms and Conditions. If an entrant does not truthfully provide all requested personal information, the Promoter may determine that the entrant is not eligible to win a Prize. The Participant acknowledges and provides their consent for their contact details to be given to the Promoter for the purpose of being contacted by the Promoter in relation to the Promoter’s products and services. The Participant warrants that they have the consent to share with the Promoter the information that they have been referred to Jetts. |
TRADE PROMOTION TERMS AND CONDITIONS OF ENTRY
1. These Terms and Conditions incorporate and must be read together with the Schedule for the Promotion. The Schedule prevails to the extent of any inconsistencies with these Terms and Conditions. Entry into this Promotion constitutes acceptance of these Terms and Conditions.
2. Promoter: Fitness and Lifestyle Group Bidco NZ Ltd (trading as Jetts) (NZBN: 9429045888809)
3. Any capitalised terms used in these Terms and Conditions have the meaning given in the Schedule, except where stated otherwise. Unless the contrary intention appears, a reference in these terms to the word “person” includes an individual, a firm, a body corporate, a partnership, a joint venture, an unincorporated body or association, or any government agency or entity.
ELIGIBILITY TO ENTER
4. Entry to the Promotion is open to residents of the Relevant State(s) who are Eligible Persons as described in the Schedule and meet the Entry Restrictions (if any).
ENTRY
5. The Promotion will be conducted during the Promotion Period. To enter the Promotion, entrants must complete the Entry Procedure during the Promotion Period.
6. Entries may only be submitted in accordance with the Entry Procedure and will not be accepted by the Promoter in any other form. Computer generated or other automated entries will not be accepted.
7. All valid entries received during the Promotion Period will be entered in the Promotion, and the prize draw, if the Promotion is a game of chance.
8. Once submitted, Entrants cannot alter or delete their entry.
9. Entrants may enter the Promotion up to the Maximum Number of Entries. Multiple entries (where permitted) must be submitted separately and must each separately meet any product purchase requirement specified in the Entry Procedure (if applicable). Excess entries will be deemed invalid.
10. Entries must be received by the Promoter during the Promotion Period. Email and electronic entries are deemed to have been received at the time of receipt into the Promoter's database and not at the time of transmission by the entrant.
11. If the Promotion involves entry via a website, the cost of accessing the website will be dependent upon the Entrant's individual Internet Service Provider.
12. All Entries (including photographs and videos) become and remain the property of the Promoter upon submission and will not be returned to Entrants.
PROMOTIONS CONDUCTED VIA A SOCIAL NETWORKING SITE
13. If the Promotion is conducted via a social networking site (including but not limited to Facebook and/or Instagram), entrants acknowledge that the Promotion is in no way sponsored, endorsed, or administered by, or associated with the social networking site.
14. Entrants acknowledge that any information they provide in connection with the Promotion is provided to the Promoter and not to the social networking site.
15. Any questions, comments or complaints regarding the Promotion will be directed to the Promoter and not to the social networking site.
16. Entrants release the social networking site and its associated companies from all liability arising in respect of the Promotion, to the extent allowable by law.
ENTRY CONTENT AND VALIDITY
17. Incomplete and illegible entries will be deemed invalid. Entries that breach these Terms and Conditions or any other content guidelines notified by the Promoter during the Promotion Period will also be deemed invalid.
18. Entries submitted by persons who are not Eligible Persons will be deemed invalid. The Promoter may not assess each entry however, winning entries will be scrutinised.
19. If an entry is invalid or if an entrant is unable or refuses to take part in any element of this Promotion, the Promoter reserves the right to discard that entrant’s entry and proceed as if that entrant had not entered the Promotion.
20. If for any reason, the Promoter becomes aware after an entrant has won a prize that the entrant has not complied with these Terms and Conditions or that their entry is otherwise invalid, that entrant will have no entitlement to the prize, even if the Promoter has announced them as a winner and that entrant will be required, at the direction of the Promoter, to return, refund or otherwise make restitution of the prize.
21. Entries must be the entrant’s original work. The Promoter reserves the right to verify, or to require the entrant to verify, that the entry is the entrant’s original work. If an entry cannot be verified to the Promoter’s reasonable satisfaction, the entry will be deemed invalid.
CONSENTS AND PERMISSIONS
22. By entering this Promotion all entrants: (a) consent to the Promoter using and publishing (and authorising others to use and publish) their name, character, likeness, image, voice or anything else that identifies them for the purposes of any promotion or matter incidental to the Promotion, including future similar promotions, and at any time during or after the Promotional Period and via any means (including but not limited to, any national print media, the Promoter's website and any other promotional material); (b) assign (and, if necessary, will in the future assign) all intellectual property rights (including copyright) in their Entry Materials in relation to all media (including but not limited to, the internet) and whether in existence now or created in the future; (c) unconditionally and irrevocably:
(i) consent to any act or omission that would otherwise infringe any of their moral rights in the Entry Materials (as defined in Part IX of the Copyright Act 1968 (Cth)) and present and future rights of a similar nature conferred by statute anywhere in the world whether occurring before or after this consent is given;
(ii) waive all moral rights that arise outside New Zealand; and
(iii) agree not to institute, maintain or support any claim or proceeding for infringement of their moral rights in the Entry Materials; and
(iv) warrant to the Promoter that their entry is the original independent creation of the entrant and free from any claims, including copyright or trademark claims, by other persons.
23. If the Promotion involves the publication of Entry Materials on a website, the Promoter accepts no responsibility or liability where an entrant’s photos, images or other Entry Materials are downloaded from the website by any persons, and for any matters after such download. The Promoter may, in its absolute discretion, edit, modify, delete, remove, or take down any part of an entrant’s entry.
PRIZES - GENERAL
24. If the prize involves a winner meeting or attending a function with a celebrity or other public figure, the Promoter will not be liable for the failure of the winner (and their companion(s), if applicable) to meet that person or failure of that person to attend the function, for whatever reason.
25. The Promoter may, at its discretion, require any person taking, accepting, or participating in any prize to be 18 years or over.
26. The Promoter reserves the right to appoint a chaperone to accompany the participants taking the prize. The participants agree to the chaperone being present with them for the duration of the prize and agree to comply with any reasonable directions or guidelines given to them by the Promoter or their chaperone.
27. The prize must be taken as offered and cannot be varied unless authorised by the Promoter. The prize value includes GST and is in New Zealand Dollars and is correct at the time of printing. The Promoter accepts no responsibility for any variation in prize value.
28. Prizes are not transferable, exchangeable or redeemable for cash. Prizes cannot be sold to a third party including online auctions and private sales. Unused portions of prizes will be forfeited, and no compensation will be paid in lieu of that element of the prize.
29. Subject to the approval process required by any relevant gaming or lotteries authority, if any prize item is unavailable despite the Promoter’s reasonable endeavours to procure within New Zealand, the Promoter reserves the right to substitute a different prize item of equal or greater value, subject to any written directions from any relevant regulatory, judicial or government authority.
30. Where prizes are lost, stolen, damaged or tampered with, for reasons beyond the control of the Promoter, the Promoter is not liable.
31. Without limiting the above terms and conditions, the Promoter may, at its absolute discretion, substitute cash for any prize (the amount of cash being equal to the prize value specified in the Prize Details).
32. Except to the extent required by any law, including Consumer Law, the Promoter and its associated companies make no warranties or representations about the fitness for purpose or suitability of any prize and will not accept responsibility for the quality or fitness for any purpose of any prize or the failure of any prize to be of acceptable quality.
33. Prizes and participation in the Promotion are subject to any terms and conditions imposed by the supplier or organiser of the prize, as applicable.
34. These Terms and Conditions do not exclude or limit the application of any statutory provision (including a provision of the Competition and Consumer Act 2010 (Cth) where to do so would contravene that statute or cause any part of these Terms and Conditions to be void.
PRIZES – PROVISIONS RELATING TO TYPES OF PRIZES
35. The prize(s) are specified in the Prize Details. The prize(s) are subject to any restrictions specified in the Schedule. The total prize pool is specified in the Schedule.
36. If a prize includes vouchers, the vouchers are only valid until the voucher expiry date specified on the voucher or by the provider and are subject to any terms and conditions imposed by the provider. Once awarded, the Promoter is not liable for any voucher that has been lost, stolen, forged, damaged, or tampered with in any way.
37. If a prize includes tickets, including tickets to an event, the tickets are only valid for the date or period specified on the tickets or by the provider, and are subject to any terms and conditions imposed by the provider. Once awarded, the Promoter is not liable for any ticket that has been lost, stolen, forged, damaged, or tampered with in any way.
38. If a prize includes travel, the prize must be booked and completed as specified by the Promoter or by the supplier of the prize. If the prize is event based, any travel provided as part of the prize must be taken on the dates specified by the Promoter to coincide with the event. The prize is subject to booking and availability and is subject to any terms and conditions imposed by the relevant providers. All costs associated with a travel prize which are not expressly stated in the Schedule to be included, including additional spending money, passport and visa costs, transfer costs, meals, taxes, insurance, luggage costs and all other ancillary costs, are the responsibility of the winner. The winner and any travelling companion(s) must depart and return at the same time using the same air carrier. The winner and any travelling companion(s) are responsible for ensuring they have all necessary travel insurance (if not included in the prize) and documents to travel to the relevant place(s) (including passports and visas, if required). Any alterations or extensions to confirmed prize details must be approved in advance by the Promoter (at its sole discretion) and will be at the expense of the winner. The Promoter is not responsible for the cancellation, delay or rescheduling of any part of a travel prize and any costs incurred by the winner or any travelling companion(s) as a result (including accommodation costs) will be the responsibility of the winner. The winner is responsible for ensuring that they and their travelling companion(s) are fit to travel and have received appropriate immunisations and/or health checks prior to taking the prize. It is the entrant’s responsibility to check and prepare for travel warnings and any perceived hazards with appropriate authorities, including www.dfat.gov.au. The Promoter is not responsible for any illness, injury or property damage that affects the winner while undertaking the travel prize.
39. If the prize involves a winner attending an event, if any part of the event is abandoned, called off, varied, or postponed for any reason, then at the Promoter’s discretion, the relevant winner (and their companion(s), if applicable) forfeits all rights to attend the relevant event and no cash or alternative tickets will be substituted for that element of the prize. If the event is varied or postponed, the Promoter, where reasonable, will try to vary arrangements to allow the winner (and their companion(s)) to attend the varied or postponed event (unless doing so would involve additional costs to the Promoter).
CLAIMING PRIZES
40. Prizes must be claimed by the Prize Claim Date in accordance with any Claim Instructions set out in the Schedule. If a prize is not accepted by, or failing all reasonable efforts by the Promoter, is not delivered to the prize winner, the relevant winner’s entry will be deemed invalid and the Promoter reserves the right to distribute the unclaimed prizes in accordance with the Unclaimed Prize Arrangements specified in the Schedule, subject to any directions given by any relevant authority. Winners of unclaimed prizes will be notified and have their names and State, or Territory of residence published in accordance with the Unclaimed Prize Arrangements, subject to any directions given by any relevant authority.
CANCELLATION OF COMPETITION
41. If, for any reason, the Promotion or any of the prizes are not capable of being run or offered as planned, including but not limited to, infection by computer virus, bugs, tampering, unauthorised intervention, fraud or any other causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Promotion, the Promoter reserves the right in its absolute discretion to take any action that may be available to it. Any actions are subject to State and Territory regulations and may include cancellation, termination, modification, or suspension of the Promotion.
42. The Promoter may also cancel, suspend, or modify the Promotion if the determination of the prize winner or the delivery of the prize is prevented or hindered by any external event beyond the control of the Promoter, including but not limited to, vandalism, power failure, tempest, natural disaster, acts of God, civil unrest, strikes or other industrial action. If the Promotion is not capable of being run as planned, for reasons outlined above, the Promoter will not be liable for any loss or damage of any kind to entrants arising out of any resultant action taken by the Promoter.
PRIVACY AND INFORMATION
43. The Promoter may collect the following personal information provided by entrants when entering or participating in this Promotion (including without limitation in their Entry Materials, transactional information, when you shopped, where you shopped, how you paid and what you purchased, address, phone number, name, age, passport number, drivers licence number, information obtained from any Promotion partners, information you provide when submitting any questions or queries regarding the Promotion) or by entrants doing anything in connection with this Promotion.
44. The Promoter may use your personal information to conduct the Promotion, to ask you questions, to contact you about any matter in connection with the business or the Promotion, to contact entrants if they are winners, to conduct research and marketing activities (including to inform entrants about special offers, marketing, events, promotions, product launches and other special events and discounts from the Promoter such as new products or promotions and to become part of databases maintained by the Promoter or associated entities), to conduct market research (including to improve and help Promoter better tailor its product and service offering , including developing new products, services, promotional offers and shopping opportunities) and to conduct market research and other forms of analysis, unless the entrant opted out of participating in such activities in the section provided on the entry form, and otherwise in accordance with the Promoter’s Privacy Policy. If you provide your email address or mobile phone number, you consent to the Promoter using your email address to email you and/or your mobile telephone number to SMS you for any of the purposes listed above
45. Entrants can advise the Promoter at any time if they no longer wish to participate in any such research and marketing activities. Otherwise, their consent will remain current until specifically withdrawn. The Promoter may disclose entrants' personal information for the above purposes to other companies associated with this Promotion, related bodies corporate of the Promoter, the Promoter's information technology providers and database service providers and other entities which provide research and marketing services to the Promoter.
46. The Promoter may engage other persons or organisations (for example, the Promoter’s suppliers, prize donators, competition and promotion agencies, data mail houses, data processing organisations, marketing researchers, specialist call centres and service providers) to assist the Promoter in carrying out the above purposes. Some of these organisations may be located overseas. Your personal information may be disclosed to such persons or organisations for these purposes and, in providing a service, they may contact you directly. In some circumstances, they may disclose personal information they collected from you to the Promoter or one or more of the purposes already mentioned. The Promoter will hold and use all personal information it collects from third parties about you for the purposes described in this notice.
47. The Promoter may also disclose your personal information as required by law.
48. If entrants do not provide the personal information requested by the Promoter, they may not participate in the Promotion (except where the provision of that information is optional). Winners’ names will be published and retained as required under relevant legislation. An entrant may, at any time, request to access, update or correct any information, or to have their details removed from the Promoter’s database(s) and such request will be considered in accordance with the requirements of the Privacy Act. Such requests should be directed to the Promoter at its address set out in item 2. The Promoter’s Privacy Policy can be viewed at https://www.jetts.co.nz/policies/.
INDEMNITY AND LIABILITY
49. Unless required by any law, including Consumer Law, the Promoter, its related bodies corporate and their respective officers and employees, its agents, its contractors, its associated entities and their respective officers will not be liable for any loss (including but not limited to, indirect, special or consequential loss, loss of opportunity or loss of profits), expense, damage, personal injury or death which is suffered or sustained in connection with any part of this Promotion (including entry, collation of entrant details, prize draw and determination of the winner(s)), promotion of this Promotion, use or acceptance of the prize or the prize itself, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum extent allowable by law).
50. If requested by the Promoter, any entrant or winner (and their companion(s), if applicable) (or if an entrant, winner or companion is not an adult, their parent or guardian) must sign an indemnity and exclusion of liability form (provided by the Promoter) in favour of all parties involved in this competition and/or providing the prize prior to undertaking any specified activities forming part of the competition, acceptance or use of the prize or the prize itself. If any entrant, winner, nominated companion or parent/guardian (if applicable) does not sign the indemnity form provided by the Promoter, within the time requested by the Promoter, the relevant entrant’s or winner’s entry or claim will be deemed invalid. Where a winner’s entry or claim is deemed invalid, the prize will be deemed unclaimed, and the Promoter has a right to redraw the prize in accordance with the Unclaimed Prize Arrangements in the Schedule.
51. Without limiting the previous paragraphs, the Promoter, its related bodies corporate, its agents and its associated entities will not be liable for any damage to or delay in transit of prizes.
52. If other entities are conducting the promotion in conjunction with the Promoter, the Promoter is not liable for any error made by the other entity when communicating details of the Promotion, the entry process, the prize draw, the prize, determination of the winner and promoting the Promotion.
FORCE MAJEURE
53. The Promoter shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, epidemic, pandemic such as COVID-19, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation (Force Majeure Event).
54. If the Promotion is impacted by a Force Majeure Event, the Promoter will make reasonable efforts to reschedule the Promotion to a later date. If the Promotion is unable to be rescheduled to a suitable date, the Promoter reserves all rights to cancel the Promotion immediately without prior notice to the public or any Participant.
GENERAL
55. The Promoter reserves the right in its sole discretion to verify the validity of entries and to disqualify any entrant (or voter if applicable) who tampers with the entry (or voting process), or who submits an entry which is not in accordance with these Terms and Conditions, or who the Promoter has reason to believe has breached any of these Terms and Conditions, or has engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the Promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
56. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
57. The Promoter accepts no responsibility for any tax implications that may arise from acceptance of the prize winnings. Entrants should seek independent financial advice prior to entering the Promotion.
58. The Promoter may at its absolute discretion prohibit an entrant’s participation in this Promotion, cancel or suspend a prize or cease to provide any prize to a winner if the entrant or winner or any companion(s) are, in the reasonable opinion of the Promoter, under the influence of alcohol or drugs, behaving aggressively, disruptively, or in a manner which may diminish the good name and reputation of the Promoter or its products and brands, or are engaging in conduct that is misleading, deceptive, contrary to law or is otherwise inappropriate.
59. The Promoter's decisions in connection with the Promotion are final and no correspondence will be entered into.
60. No responsibility will be taken for unsuitable, lost, deleted, late or misdirected entries. The Promoter is not responsible for technical difficulties with the entry mechanism and does not warrant that the entry mechanism will be available at all times.
61. Entries which are to be published on a website will be subject to a moderation process before being visible on the website.
62. The Promoter may require the winner(s) to provide identification as requested by the Promoter including but not limited to, proof of identity, age, residency, employment, supply to the Promoter or engagement by the Promoter. Identification considered suitable for verification is at the Promoter’s reasonable discretion.
63. Entrants acknowledge that there may be inherent risks in some aspects of the Promotion or the prize and that participation in the Promotion or the prize may involve participating in dangerous activities. By entering this Promotion and/or accepting the prize, entrants accept that risk for themselves and for their companion(s) (if applicable).
64. In order to participate in this Promotion and/or the activities which may be awarded as part of the prize, the winner (and their companion(s), if applicable) must comply with applicable health, fitness, skill, balance, dexterity and any other requirements normally associated with the activity. It is the entrant’s responsibility to ensure that they (and their companion(s), if applicable) are sufficiently healthy and fit to safely participate in this promotion and/or undertake the activities awarded as part of the prize. The entrant or winner must comply with all requirements and directions of the people responsible for the conduct of the relevant activity and must ensure that their companion(s) also comply (if applicable). If the Promoter reasonably believes that the entrant, winner, or their companion(s) will not be able to comply with such requirements, the Promoter may deem the entrant, winner, or their companion(s) not sufficiently healthy or fit to participate in the Promotion.