Discover a new way to access the gym with the Jetts App.

Download the Jetts App and log in with the username and password you used when you joined Jetts.

Download on App Store

Download on Google Play

The app will then walk you through a short one-off setup.

Download the Jetts App and log in with the username and password you created when you joined.

The app will walk you through setup from there.

1. Watch the safety induction.

2. Upload your profile photo.

3. Register your device.

4. Turn on Bluetooth (iPhone) or NFC (Android), and Location, when the app asks.

Your phone is then ready to get you into the club. It takes about three to four minutes, and you only do it once.

1. Update the Jetts App to the latest version from the App Store or Google Play.

2. Open the app and log in if you’re asked to.

3. Tap the Digital Access card on the home screen.

4. Complete the steps the app shows you.

5. Turn on Bluetooth (iPhone) or NFC (Android), and Location, when the app asks.

If you’ve already watched the safety induction or uploaded a profile photo, you won’t be asked to do them again.

Yes. Tap Set up later during onboarding and come back to it any time from the Digital Access card on the home screen.

The induction covers how to train safely in the club, including outside staffed hours. It takes a couple of minutes, you only do it once, and it needs to be finished before Digital Access can be switched on.

Your photo helps our club team confirm your membership when you’re in the club.

Registering links your phone to your membership, so only your phone can get into the club with your account.

About three to four minutes, and you only do it once.

There are two ways, and you can use whichever suits you.

1. Tap your phone on the reader: Hold your phone just in front of the light on the reader until it turns green.

2. Press in the app: Open the Jetts App, move close enough to the reader that it changes to “nearby” then tap the padlock.

It means Digital Access is ready. The card in the app stays locked until you are close enough to the club, then changes to “Nearby” so you can then tap it to unlock the door.

The reader is at the entrance to the club. Where a club has multiple entries, there is one at each door.

Log in on the new phone and the app will ask whether you want to register it instead. You can do this twice in any 28-day period.

You can be logged in on more than one device, but Digital Access only works on the registered one.

If you need to change device again, please get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

Press in App needs an internet connection. If you’re offline, have poor reception at the door, or your data is turned off - use tap on reader instead.

Tapping your phone on the reader works without an internet connection.

Bluetooth (iPhone) and NFC (Android) are how your phone talks to the reader at the door.

Location confirms you’re at the club when you tap in.

Setting Location to Always gives the best performance when you tap at the reader. It can work on a lower setting, but you may notice delays.

Location is checked only at the moment you open a Jetts door, to confirm you’re at the club. Your data is only used during entry, it is never stored or shared.

Every so often, your iPhone checks whether you still want an app to use your location in the background. You’ll see a message showing where the Jetts App has used your location recently, with two choices.

Choose “Always Allow”.

Digital Access uses your location to find the reader when you tap. With Always, it works fastest. If you choose Only While Using, you may find it slower to get into the club, or that it doesn’t work unless you open the app first.

If you’ve already chosen Only While Using, you can change it back at any time: Settings → Privacy & Security → Location Services → Jetts App → Always.

Digital Access uses secure authentication and encrypted communication with the readers in your club.

The Jetts App is available on Google Play and the App Store.

Download on App Store

Download on Google Play

Log in with the username and password you created when you joined Jetts.

Your username is the email address you used when you joined Jetts.

To check or update it, please get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

Log in with the username and password you created when you joined Jetts. If you don’t have a password, or can’t remember it:

1. Open the Jetts App.

2. Tap Forgot password.

3. Enter your email address.

4. If there’s an account with that email address, you’ll receive an email with instructions to set a new password.

5. Open the email and follow the link. You have 60 minutes to use it.

6. Set your new password.

7. Go back to the Jetts App and log in with your email address and new password.

If that doesn’t fix it, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

On the login screen, tap Forgot password and enter your email address. If there’s an account with that email address, you’ll receive an email with instructions to set a new password.

Request a new password from the login screen and we’ll send a fresh email. Once it arrives, you have 60 minutes to use the link.

Check your spam, junk and promotions folders for an email from Jetts.

If that doesn’t fix it, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

This can happen when something has changed on your membership. If it’s still showing after 24 hours, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

Too many unsuccessful login attempts will lock your account.

1. Go to UNLOCK.

2. Tap Unlock account and follow the steps.

Once unlocked, you can reset your password and log in.

The Jetts App needs Android 10 or higher, or iOS 14 or higher. If your device is older, the app won’t appear in your store. Update your device and try again.

If it can’t be updated, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

No - this feature is unavailable.

Hold your phone just in front or on the light on the reader and give it a couple of seconds.

• iPhone - Digital Access needs Bluetooth and Location. Check they are on, and that you’ve allowed the Jetts App to use them.

• Android - Digital Access needs NFC. Check it’s on and try again.

If that doesn’t fix it, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

The card only wakes up when your phone finds the reader. The Digital Access card will change to “Nearby” when the phone successfully finds the reader. Until then it stays locked.

1. Move closer and wait a few seconds.

2. Check Bluetooth (iPhone) or NFC (Android) is on.

3. Check Location is on.

4. Close the app and open it again.

If that doesn’t fix it, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

When an unlock doesn’t work, the app shows you why. Read the message before you try again - it tells you what to do next.

• “No access to this location” Your membership doesn’t include entry to this club. If you think that’s wrong, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

• “Something went wrong” Something went wrong at our end. Close the app and open it again, then try once more. If it happens again, note down the error code shown under the message and quote it when you speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us.

If your Digital Access has been disabled, an error message underneath will give you the reason for it being disabled. Follow the prompts in the error message to resolve.

If that doesn’t fix it, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

That’s your phone reacting to the reader, not a problem with your membership - your Digital Access still works. To stop it happening:

1. Open Settings.

2. Tap Face ID & Passcode and enter your passcode.

3. Scroll to Allow Access When Locked.

4. Turn Wallet off.

Close the app completely and open it again.

Check everything in the list at the top of this page.

Check you are connected to the internet.

Give it a few moments to refresh.

If that doesn’t fix it, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

Speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

Iphone

Bluetooth (iPhone) - Settings → Bluetooth → turn on.

Location (iPhone) - Settings → Privacy & Security → Location Services → turn on, then set the Jetts App to Always.

Android

NFC (Android) - Settings → search NFC → turn on.

Location (Android) - Settings → Location → turn on.

If you said no to a permission when you first opened the app, you can switch it back on the same way - find the Jetts App in your phone’s app list and turn the permission on. Then reopen the app.

Two things cause this:

• The app never asked for Bluetooth permission, because it wasn’t granted the first time you opened it.

• Screen Time is blocking the request. Go to Settings → Screen Time → Content & Privacy Restrictions → Bluetooth Sharing and make sure the Jetts App is allowed.

If that doesn’t fix it, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

There are two separate Bluetooth settings on an iPhone, and the app can only send you to one of them.

1. Letting the Jetts App use Bluetooth - this is the screen the app takes you to. Settings → Jetts App → Bluetooth → on.

2. Turning Bluetooth on for your phone - the app can’t take you here. Swipe down from the top-right of your screen for Control Centre and tap the Bluetooth icon or go to Settings → Bluetooth → on.

If that doesn’t fix it, speak to your club team, get in touch at [email protected], 0800 5388 7247 Mon-Thurs 8am-5.30pm & Fri 8am-4.30pm for help or contact us

Android handles this differently to iPhone - there’s no separate Bluetooth permission for apps. The ones that matter are:

• Nearby devices - lets the app find the reader. Settings → Apps → Jetts App → Permissions → Nearby devices → Allow.

• Location - Settings → Apps → Jetts App → Permissions → Location → Allow all the time.

• NFC - a system-wide switch rather than an app permission. See “How do I turn on Bluetooth, NFC or Location?” above.