Membership T&C's

 

Membership T&C's

CONTENTS

 STARTING YOUR MEMBERSHIP

  1. What type of memberships do we have?
  2. Do we offer discounts?
  3. How old do you have to be?
  4. When does your agreement start?
  5. Can you change your mind?
  6. What about your health? 

 DURING YOUR MEMBERSHIP

  1. When do you pay membership fees?
  2. How do direct debits work?
  3. What happens if your payment is late or fails?
  4. Can we change your agreement?
  5. Can we increase fees?
  6. Can we freeze your membership payments?
  7. How can you use your access card?
  8. How can you protect your health? 

 FINISHING YOUR MEMBERSHIP

  1. How to cancel your membership
  2. How do you cancel after the minimum term?
  3. Can you cancel during the minimum term?
  4. Can you cancel if we change the agreement? 

 CLUB RULES

  1. What rules apply in our clubs?
  2. Can you bring guests into the club?
  3. What happens if you break a rule?
  4. What is our dress code? 

 LEGAL THINGS YOU NEED TO KNOW

  1. What are your responsibilities?
  2. Do we have a Privacy Policy?
  3. What else do you need to know?
  4. Which laws & definitions apply? 

 OUR HOURS

  1. Our staffed hours

 

1 STARTING YOUR MEMBERSHIP

As a member, you can use our clubs in line with these terms and conditions, including the club usage guidelines. All members must reside in New Zealand and proof of identification is required prior to activation of your membership.

1.1      What types of memberships do we have?

We offer a variety of flexible membership options to suit your needs and allow you to workout at a time that suits you in a friendly and relaxed environment conveniently located close to home or work.

Details of all our current membership options are available online at www.jetts.co.nz

1.2       Do we offer any discounts?

(a) Using a Corporate Discount

You may receive a preferred partnership start-up discount on selected membership options, if you are an employee of a company that we have a current corporate discount agreement with. Please ask your employer or contact us at membership@jetts.co.nz or live chat (jetts.co.nz) for more details.

(b) Being a Foundation Member.

We offer a foundation membership for members who join a club prior to the club opening date (“Foundation Membership”). A Foundation Membership cannot be transferred between clubs or to another member. A Foundation Membership terminates on cancellation of the membership by either the club or the member.

(c) If you are a Student

If you are a student, you may be eligible to receive a reduced start-up fee of $29 if you have a current valid student card. 

1.3        How old do you have to be?

(a) Our minimum age
You must be at least 14 years old to become a member however conditions as below apply;

(b) Joining aged 14 -15

If you are under 16, a parent or guardian must acknowledge and accept the terms of your membership online and confirm that you are able to partake in exercise. Your parent or guardian must accompany you to the club to acknowledge your pre-health questionnaire with a qualified personal trainer. You can then;

  • use cardiovascular equipment;
  • have a resistance programme provided to you by a qualified personal trainer;
  • access the club you joined (and not any other) during staffed hours only;

(c) Joining aged 16-17
If you are 16 or 17, a parent or guardian must acknowledge and accept the terms of your membership online and confirm that you are able to partake in exercise. Your parent or guardian must accompany you to the club to acknowledge your pre-health questionnaire with a qualified personal trainer. You can then;

  • use cardiovascular equipment;
  • complete unsupervised resistance training once a qualified personal trainer has assessed your pre-exercise questionnaire;
  • access to all clubs 24/7

(d) Children Under 14
In the interests of protecting the health & safety of all members, non-members and staff, children under the age of 14 are not allowed into a Jetts club at any time and under any circumstances. All children over the age of 14 must be a member to access a Jetts club. In the event that you bring a child or children into a Jetts club, whether it be during staffed or unstaffed hours, you will be deemed to be in breach of your Membership Agreement and Jetts will have the right to cancel your Membership with immediate effect and no rights to any applicable refund.

1.4       When does your Membership Agreement start?

(a) Activating your Membership Agreement

All our memberships are registered and activated in Club. Your membership starts when you have completed the following steps;

  • (i) completed your registration;
  • (ii) completed your health check;
  • (iii) selected your membership type;
  • (iv) provided your bank account details for direct debit memberships;
  • (v) completed in-club welcome orientation;
  • (vi) reviewed and accepted the Terms & Conditions of the membership;
  • (vii) reviewed and accepted the “Club Rules” available in Club and online;
  • (viii) activated your membership in Club;
  • (ix) received your secure access tag;
  • (x) paid the Start-Up Fee (or received confirmation from Jetts that the Start-up Fee is not payable)

(b) Paying a Start-up Fee

  • (i) Subject to clause 1.2, you need to pay a fee when you join or renew your membership (“Start-up Fee”). Your Start-up Fee is the amount offered at the time you complete your in-club registration. The Start-up Fee includes the joining fee and your secure access tag.
  • (ii) Once paid, the Start-up Fee will not be refunded even if you cancel your membership within the cooling-off period or return your secure access tag on cancellation.
  • (iii) Subject to any promotions or offers, the Start -up Fee is $49.00 including GST. 
  • (iv) Jetts offer reduced Start-up Fees with specific membership types including but not limited to corporate partners and students. For further details please see clause 1.2 (above) and/or contact membershipsupport@jetts.co.nz or use the live chat available at www.jetts.co.nz.

1.5        Can you change your mind?

(a) Cooling off period

  • (i) You can cancel your Membership Agreement during your Cooling-Off Period. 
  • (ii) In this Membership Agreement “Cooling-Off Period” means seven (7) days from the date you activate your Membership Agreement in accordance with clause 1.4(a), but if you are joining a new Jetts club, it will be seven (7) days from its grand opening date. To cancel your membership during the Cooling-Off Period, please see clause 3.1.
  • (iii) In the event you cancel during the Cooling-Off Period, we will then cancel your Membership Agreement and refund you your initial payment or direct debit fees deducted. The Start-up Fee you paid will not be refunded.

1.6      What about your health?

(a) Promising you are in good health

On the day that you complete your online registration and each time you use our clubs, you promise us that;

  • (i) you are in good physical condition; and 
  • (ii) you know of no medical reason or other reason why you cannot or should not do active or passive exercise.

(b) Seeking expert advice
Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risk to your health, safety or comfort. If you have any doubts, we strongly encourage you to seek expert advice before starting an exercise program.

(c) Disabilities

  • (i) As a member with a disability you will only be able to access a Jetts club:
    • A. during staffed hours; and 
    • B. After you have provided us with a letter from a Doctor or medical practitioner to confirm that you are able to partake in regular exercise.
  • (ii) If you require the use of an assistance dog, they will be permitted to enter the club but must be on a lead and stay directly with you at all times.

2.         THINGS TO KNOW DURING YOUR MEMBERSHIP

2.1        When do you pay membership fees?

(a) Paying for ongoing memberships

  • (i) If your membership is ongoing, you will pay your Membership Fee by direct debit from your nominated NZ bank account or credit card (Visa or MasterCard only) in advance each week or fortnight on a Thursday. The frequency of payment is dependent on your chosen membership. For the avoidance of doubt, we do not accept Diners or American express;
  • (ii) Direct debit payments are deducted by our third party payment provider. You may refuse to acknowledge and accept the third-party’s terms and conditions if you do not agree to them. Please be advised that by not accepting the third party terms and conditions we will not be able to finalise your Membership Agreement. For the avoidance of doubt, Jetts does not store or record any bank account or credit card details, these details are held securely by our third party payment provider and subject to their privacy policy.

(b) Paying upfront

You can pay for certain types of membership upfront. If your membership type requires you to make an upfront payment, you will pay the specified amount in full on the day that you complete the membership activation online. Jetts only accepts payment by debit or credit card online.

(c) Renewing your upfront membership

When your membership is due to end, you can choose to renew it before the date of expiry at your existing rate, otherwise you may be unable to re-join at the same rate.
You also have the choice to change to a different membership type or transfer to another club. To activate a change to your membership contact Jetts membership support via our Live Chat or email membership@jetts.co.nz.

2.2      How do Direct Debits work?

(a) Paying every week or fortnight

  • (i) Our nominated third party payment provider will debit your weekly membership fees from your nominated account every Thursday or your fortnightly membership fees every second Thursday, as set out in your Membership Agreement.
  • (ii) Your first direct debit will be deducted on the first Thursday after your membership is activated. The amount deducted for your first payment will be calculated from the date you activated your membership plus one or two weeks in advance dependent on your membership choice selected. 
  • (iii) Please note that:
    • A. direct debit dates are pre-set for all members and cannot be changed;
    • B. if payment falls due on a public holiday, we will debit your account on the next business day;
    • C. debits may take up to 3 days to come out of your account;

(b) Meeting your responsibilities

  • (i) You must make sure:
    • A. your account can accept direct debits (if you are unsure, check with your financial institution);
    • B. there is enough money in your nominated account on the payment day and the next 3 business days;
    • C. you tell us if you are transferring or closing your account at least 48 hours before your next direct debit;
    • D. you tell us about any changes to your credit card, such as expiry date, number or lost card, at least 48 hours before your next direct debit;
    • E. you have to pay all direct debits in advance and must provide the minimum notice required prior to the Thursday of your direct debit before cancelling. If the required notice is not provided you have to pay the direct debit fee for a further weekly or fortnight period. No refunds will be paid.
  • (ii) Please tell us and your financial institution if you want to change or stop your direct debits.

(c) Querying a payment
If you query a payment, you need to email membership@jetts.co.nz and we will do our best to respond within 48 hours or contact Jetts Support on Live Chat at jetts.co.nz.

2.3      What happens if your payment fails?

(a) Losing your club access

  • (i) If you do not fully pay your membership fees on the due date, we will suspend your club access immediately until your payments are up to date. We will also charge you a late payment fee of $10.00 for a failed payment. This will be debited from your account, and you authorise us to do this.
  • (ii) All failed payments are to be paid by debit card, credit card or online (Visa or MasterCard only). You will be notified by your club of a failed payment and either provided with the details of how to pay or advised that a further payment will be deducted by direct debit.
  • (iii) All failed payments must be paid within 5 business days of the due date.

(b) Paying your outstanding debts

  • (i) If you have outstanding debts, we will continue to debit your nominated account without notice, until we have received the total amount you owe us. We will make reasonable efforts to let you know beforehand.
  • (ii) For your membership, you must make sure that the payment method you choose continues for the length of your Membership Agreement. This includes third-party accounts. If the details you give us fail, you are liable for all resulting fees. 
  • (iii) You understand and acknowledge that in the event that you fail to make payment of your outstanding debts, we will revert to a collection agency for recovery of funds plus reasonable expenses incurred in the recovery of the debt.

2.4      Can we change your agreement?

(a) Staying up to date with our terms
We may sometimes add to, change or remove clauses in our terms and conditions. This includes changing a clubs’ services, facilities, opening hours and membership fees. Sometimes we may have to close or limit our facilities to allow for maintenance or refurbishment, however we do not reduce your membership fees while this occurs. If we suspend a Club’s operations or services, temporarily or permanently, we may notify you and offer you either a transfer to another club (if available) or a complimentary On-Hold.

The most up-to-date terms and conditions apply. You can find a copy on our website www.jetts.co.nz

(b) Being notified about changes

  • (i) We will give you at least 28 days’ notice of any changes, for instance by;
    • (A) publishing them in our newsletter or on our website or social media platforms;
    • (B) placing a notice in the clubs;
    • (C) phoning or emailing you to the last phone number / email address we have on file;
  • (ii) If we suspend a club’s operations or services, temporarily or permanently, we may send you written notice offering you either a:
    • (A) transfer to another club, if available
    • (B) complimentary time freeze;

(c) Cancelling your membership
If we do not fulfil our obligations to you, you may be able to cancel your membership (see clause 3.1), unless the law states otherwise, you won’t have any other claim against Jetts if this happens.

2.5      Can we increase your fees?

(a) Being notified of change

  • (i) Subject to 2.5(a)(ii), we reserve the right to increase your fees at any time. We will let you know of any changes to your membership fees at least 28 days beforehand in accordance within 2.4(b) above. 
  • (ii) In respect of a minimum term membership agreement we may only increase your membership fees after the initial term of your membership agreement has ended.

2.6      Can you temporarily freeze your membership payments?

(a) Placing your membership on hold

  • (i) You can place a temporary freeze on your membership for a minimum of 1 week (7 days) and up to a maximum of 4 weeks or 8 weeks per any one membership calendar year, dependent on your membership type (“On Hold”). See 2.6(a)(iv) below. 
  • (ii) All On-Hold requests must be received at least one (1) week in advance by email to membership@jetts.co.nz or Live Chat with us at www.jetts.co.nzYou are not able to request an On-Hold by phone or in person at the Club.
  • (iii) All On-Hold requests must be in English
  • (iv) The following membership types have restrictions in respect of On-Holds allowance: 
    • Everyday Active: On-Hold is not available until the completion of the 3 month fixed term period & subject to 4 weeks On-Hold allowance per membership year.
    • Flexi Freedom: Membership must be active for a period of 3 months before an On-Hold can be requested & subject to 4 weeks On-Hold allowance per membership year
    • Advanced PIA: 1 month and 3 month membership has no On-Hold allowance.
    • 6 month membership & entitled to 2 weeks On-Hold allowance.
    • 12 month membership entitled to 4 weeks On-Hold allowance per membership year.
    • Active Plus 65: 1 month and 3 month membership has no On-Hold allowance 
    • Paid In Advance: 6 month membership & entitled to 2 weeks On-Hold allowance. 
    • 12 month membership entitled to 4 weeks On-Hold allowance per membership year. 6 month membership entitled to 2 weeks On-Hold allowance.

(b) Requesting an extended On-Hold
You can request for an extended On-Hold period, up to a maximum of 12 weeks in any one membership calendar year for medical reasons, however we must be satisfied by supporting documentation, such as a certificate from a medical practitioner stating you are unable to exercise.

(c) Understanding the On-Hold conditions

  • (i) Before requesting your membership to be placed On-Hold, you must make sure your fees are up to date and there are no membership fee’s outstanding.
  • (ii) When requesting an On-Hold by email (membership@jetts.co.nz) you must provide all details of your On-Hold request including the On-Hold start and finish date and your access card number. If the information is not received in full, you will be responsible for the payment of any direct debit payments deducted and you will not be eligible for a refund.
  • (iii) All On-Hold requests will be confirmed by us by email. If you don’t receive an email confirmation please contact us by email at membership@jetts.co.nz or Live Chat with us at www.jetts.co.nz.
  • (iv) We are not able to backdate an On-Hold request. You must submit your On-Hold request by email (membership@jetts.co.nz) or Live Chat with us at www.jetts.co.nz.
  •  (v) at least one (1) week prior to your Direct Debit being deducted from your account.
  • (vi) You are only entitled to place your membership On-Hold for either a maximum of 4 (12 month agreement) or 8 weeks (Flexi Premium) dependent on your membership agreement. We have the right to refuse any On-Hold requests that extend over the maximum period allowed. If an On-Hold request is refused in full or part you are responsible for all membership fees payable during this period.
  • (vii) Your membership will automatically re-activate at the end of an On-Hold period and you must make sure that you have sufficient funds in your account to meet the next direct debit payment.
  • (viii) Your first direct debit payment on completion of an On-Hold Period will be calculated on a pro-rata basis.
  • (ix) During the period of you On-Hold request, your secure access tag will be de-activated.
  • (x) For a Paid in Advance membership your expiry end date will extend by the period of your On-Hold request.
  • (xi) If you want to change or cancel your On-Hold request you must email membership@jetts.co.nz by no later than 12pm on the day before the changes are to take effect.

2.7      How can you use your Secure Access Tag?

(a) Photo ID
When you sign up online you must attach a photo to your account on our digital membership base. After you have activated your account online we will provide you with your secure access tag the first time you come into the club, however you must show valid photo identification.

(b) Your Secure Access Tag

The secure access tag is our property. You cannot lend your secure access tag or allow anyone else to use it. If you lose or damage your secure access tag, we will charge you $10 to replace it.

All secure access tags must be collected from a club unless otherwise advised by Jetts.

On cancellation on your membership, your secure access tag must be returned to Jetts, either to a club or post to:

Jetts NZ
PO Box 303207
North Harbour,
Auckland 0632.

You are not entitled to a refund on the return of the secure access tag.

(c) Visiting overseas Clubs
You can visit any other Jetts club overseas, however to gain access you must advise us by email at membership@jetts.co.nz prior to departure, the country you are visiting and your secure access tag number.

2.8      How can you protect your health?

  • If you believe any club activities might risk your health, you must tell us this in writing with full details. You must also tell us if your medical condition changes after you join.
  • You must complete an online health questionnaire when completing your online signup. You must answer the online health questionnaire honestly and if you have any health or medical concerns you must discuss them with your doctor before completing your online signup or using any equipment in the club.
  • We may choose to refuse your membership agreement until:
    • a. Your doctor agrees in writing that you are fit to exercise unsupervised;
    • b. You show us proof that you have received medical advice on an appropriate exercise program
    • c. You must also tell us if your medical condition changes after you have joined by emailing membership@jetts.co.nz.
  • You must not use a Club facilities if:
    • a. You have an infection, contagious condition or physical ailment such as an open cut or sore;
    • b. There is any other risk, however small to other members, staff and guests.

2.9      How can you give us feedback?

We welcome your feedback
Your feedback is important in helping us provide a great service. If you have any comments or questions about our clubs, websites or service please contact us by sending an email to membership@jetts.co.nz.

In Club you can speak to our staff during staffed hours or live chat with us online at jetts.co.nz.

3.      Things to know during your membership

3.1      How can you cancel your membership?

(a) Cancelling your membership

You can ask to cancel your membership by emailing membership@jetts.co.nz or live chat at jetts.co.nz.  Cancellation requests are only accepted if written in English.

For the avoidance of doubt, you are not able to cancel your membership by phone or in person at the club.

(b) Giving us notice:

Flexible direct debit memberships

  • (i) You are not able to cancel your membership in club, by phone or by text. To cancel your membership, you must provide us written notice of your intention to cancel your membership by way of email to membership@jetts.co.nz two (2) weeks prior to your next direct debit being deducted. In this email you must supply us with your full name, club, secure access tag number and the date you would like to have your membership cancellation effective from. You will only be able to provide written notice if you are the Membership holder or a nominated parent or guardian if the Membership holder is a minor.
  • (ii) You can only cancel your membership if all your fees are paid up to date. Any outstanding membership fees will be deducted from your account by direct debit prior to cancellation. However, if you should cancel your direct debit payment without advising us by email, we will contact you by email to the last known address to us and provide you details of how to pay the outstanding fees online or by debit/credit card. If you fail to pay the outstanding membership fees, Jetts reserves the right to take action in recovery of any outstanding fees by engaging a debt collection agency. You will be responsible for all reasonable costs associated in the recovery of your outstanding membership fees.
  • (iii) You will receive confirmation from Jetts by email that your membership has been cancelled within 48 hours after receipt of your email.
  • (iv) If you do not receive an email confirmation please contact membership@jetts.co.nz or live chat at jetts.co.nz. If a dispute arises we will request proof of the original email you sent. If a further direct debit is deducted from your account after a cancellation request has been sent a refund will be paid if all necessary proof of cancellation is provided. In such circumstance we will only refund you the membership fees, any other costs incurred by you will not be refunded.

Minimum term direct debit memberships:

  • (v) Once the minimum term of your membership has expired, you or we may cancel your membership by providing us written notice of your intention to cancel your membership by way of email to membership@jetts.co.nz. In this email you must supply us with your full name, club, secure access tag number and the date you would like to have your membership cancellation effective from. You are not able to cancel your membership in club, by phone or by text. Your membership will only cancel if we receive an email from you confirming the cancellation, otherwise your direct debit payments will continue to be deducted from your account as per the Membership Agreement. 
  • (vi) To ensure that your direct debit does not continue past your minimum term, you must email membership@jetts.co.nz at least two (2) weeks in advance of your next direct debit being deducted to advise that you would like to cancel your membership.
  • (vii) You can only cancel your membership if all your fees are paid up to date. Any outstanding membership fees will be deducted from your account by direct debit prior to cancellation. However, if you should cancel your direct debit payment without advising us by email, we will contact you by email to the last known address to us and provide you details of how to pay the outstanding fees online or by debit/credit card. If you fail to pay the outstanding membership fees, Jetts reserves the right to take action in recovery of any outstanding fees by engaging a debt collection agency. You will be responsible for all reasonable costs associated in the recovery of your outstanding membership fees.

Paid in Advance fixed term memberships

  • (viii) Your Paid in Advance membership will automatically cancel at the expiry of the fixed term.

3.2      Can you cancel during the minimum term?

(a) Cancelling without paying out your agreement

  • (i) You can cancel your membership during the minimum term if:
    • a. Placing your membership On-Hold is not suitable in the circumstances; and
    • Either:
      • i. You are sick or incapacitated – in which case you must show us a certificate from a qualified medical practitioner stating that you cannot exercise for the rest of the minimum term; or 
      • ii. You are bankrupt – in which case you must show us supporting documents. 
  • (ii) In order to cancel your membership (outside of your cooling off period) you must provide written notice to us by way of email to membership@jetts.co.nz and supply all the required information (including your full name, club, secure access tag number, the date you would like to have your membership cancellation effective from and any supporting documentation). We will come back to you within 48 hours to confirm that your membership can be cancelled. You are required to pay any direct debit fees deducted during this time and no refunds will be applicable.                                                                                                                               

(b) Cancelling a Paid in Advance Membership

  • (iii) You can cancel your Paid in Advance Membership at any time by sending an email to membership@jetts.co.nz advising the date the cancellation is to be effective from.
  • (iv) If you pay for a program in advance, we will refund the fee within 6 months of purchase if:
    • the program is cancelled
    • you can show us medical evidence that the program will cause you physical harm or injury
    • the law requires us to refund the fee.

We will refund any other fees that the law requires.

(c) Transferring your membership to another person

  • (v) You can transfer your Paid in Advance or Minimum Term Direct debit membership to another person within the minimum term of your agreement by sending a request to membership@jetts.co.nz and as long as:
    • a. the transferee is not a current member;
    • b. the transferee has not been a member in the last 3 months;
    • c. the transferee completes the new membership online sign up process and pays a transfer fee of $35
    • d. the transferee is eligible to take up your membership (for instance you cannot transfer a corporate membership or concession membership to someone who would not normally qualify for that membership)
    • e. the transferee has not been a previous member of Jetts who has been banned or has outstanding membership fees
    • f. the transferring member has their secure access card;
    • g. the transferring member has no outstanding membership dues
  • (vi) The transfer is effective after the transferee has completed the Online sign-up process and confirmation received by email to membership@jetts.co.nz.

We do not allow transfers once you have completed your minimum term.

You cannot transfer a foundation membership.

(d) Cancelling for other reasons

  • (vii) If you wish to cancel your Minimum Term Direct Debit Membership for any other reason, you can pay out your agreement.
  • (viii) We calculate the amount you must pay by;
    • a. multiplying your weekly fee by the number of weeks left in your minimum term;
    • b. deducting 10% from the total. 
  • (ix) To cancel for any other reason, you must send a request by email to membership@jetts.co.nz at least 2 week’s prior to your next direct debit payment confirming the date that you would like the cancellation to take effect.
  • (x) You must provide your full name, club and access card detail on the email.
  • (xi) Within 24 hours we will advise you by email of the amount required to be paid out. This amount is required to be paid immediately by online credit or debit card payment.
  • (xii) When funds have been received your membership will be cancelled and you will receive an email confirmation from membership@jetts.co.nz. No further direct debits will be deducted from your account.
  • (xiii) Your minimum term direct debit membership will not be cancelled until payment of the minimum term pay-out has been confirmed and during this time you are responsible for all fees due.

3.3      Can you cancel if we change the agreement?

Cancelling if changes to our terms and conditions adversely affect you
You can cancel your membership at any time if we change or add to these terms and conditions or the club rules and these changes adversely affect you.

You can also cancel your membership if we breach our obligations and we do not fix the breach in a reasonable time after you have told us about it by email to membership@jetts.co.nz. We will refund you any membership fees you pay between the date of notification and the date on which we decide we cannot fix the breach.

4.      Club Code
You must follow our Club code. Some clubs may have higher risk areas than others. Please read and follow all club guidelines, signs and handouts that tell you what to do, specifically in any higher risk areas. If you do not understand something, please contact us by talking to a member of staff during staffed hours, live chat www.jetts.co.nz or email membership@jetts.co.nz.

4.1      What rules apply to our facilities

Respecting our equipment and facilities
You are responsible for using our facilities correctly, including adjusting levels or settings of equipment (cardio or strength), assisting to maintain the cleanliness of the facility and being courteous to other members. If you are not sure how to operate any equipment, please ask our staff before you use it.

As a member our expectation is that you at all times take care of the facilities and leave them in a clean and tidy state.

Your membership is subject to your behaviour within the club and we reserve the right that should you at any time fail to observe the club rules, we can terminate your membership on reasonable grounds at any time without any requirement for a refund on your fees to be paid. 

If you are not sure how to operate any exercise equipment, please ask our staff during staffed hours before you use it. Note that you will be responsible for any damage that you cause through a wilful act or negligence, this includes but is not limited to the correct handling of free weights.

Our facilities provide, where permitted, full accessible facilities.

Using our equipment

At all times we try to maintain our equipment to the highest standard and as a member and as a courtesy to other members you must:

  • use a clean towel on all equipment including exercise mats;
  • clean the equipment after use with the spray and paper towel provided;
  • not drop free weights on the floor;
  • put equipment and free weights away after use;
  • not stand on the exercise benches;
  • not place additional free weights onto an exercise machine;
  • be courteous to other members on time spent on each machine and if requested equipment is to be shared with another member;
  • do not throw, or swing free weights;
  • if a piece of equipment breaks, advise staff during staffed hours or contact Jetts membership support on live chat at jetts.co.nz or email membership@jetts.co.nz so we can organise the repair;
  • not use the equipment or facility under the influence of alcohol or drugs;

Our Security
Jetts clubs are a 24/7 member only facility and are under 24/7 security video surveillance in all areas of the facility except for the bathrooms;
As a member you have the privilege of accessing our facilities 24/7 and in the best interest of your and other members safety and security you must:

  • never let a non-member into the club outside of staffed hours – a fine of $100 will apply if you let a non-member in the door
  • never let a member into the club whose secure access tag is not working - a fine of $100 will apply if you let a member without a working secure access tag into the club;

in the event of an emergency in the club outside of staffed hours, you must pick up the emergency phone to speak directly with our security monitoring service.

If you have any medical concerns you must wear an emergency pendant and in the case of need press the button and our security monitoring service will alert emergency services or security as required;

If you feel unsafe leaving the club, pick up the emergency phone and advise Security monitoring and they will send security to escort you to your car or stay with you at the club;

If you feel unwell or have an injury request another member to advise staff or outside of staffed hours pick up the emergency phone and request further assistance from our Security monitoring team;

in the event of a fire, exit the premises immediately and advise other members;

in the event of a natural disaster take precautions as required and advise other members;

in the event of a fault, or damage to the club, please pick up the emergency phone and advise our Security team;

do not bring any valuables into the club or leave unattended whilst using the facilities;

Keeping your belongings safe
We provide open lockers you can use while you exercise but these are not security lockers. Please keep your secure access tag with you at all times while in the club. Do not bring any valuables into the club.

Unfortunately, thefts can happen. We do not accept any responsibility for any loss or damage to your belongings while you are at the club or any belongings you leave in your car which is parked in a Jetts carpark.

If you leave any belongings in a locker overnight, we may remove them and place them in our lost property. We hold onto lost property only for one month.

If you have left any belongings at the club you can advise a staff member during staffed hours or alternatively email membership@jetts.co.nz or live chat at jetts.co.nz and our Support team will assist you.

Our Cleaners
We engage third party cleaners to clean our facilities on a nightly basis. We try to ensure that this causes minimum disruption to our members, however we ask you to apply caution to your activities while the cleaning is in progress and take notice of safety signs.
If you have any concerns over the cleaning of the club please email membership@jetts.co.nz or live chat at jetts.co.nz and we will come back to you.

Wearing suitable clothing
All members and guests must wear suitable clothes and enclosed shoes in the club and whilst performing any exercise except for the bathrooms. In respect of other members you must:

not wear any clothes with offensive images, language or inappropriate advertising;

appropriate shoes must be worn at all times, no work boots, work shoes or bare feet are allowed when performing any exercise within the club;

clothing must cover all personal anatomy and be of a suitable style as not to cause offense, regardless of personal tastes;

ensure your exercise shoes are clean when entering the club (no mud etc)

ensure that your personal hygiene is of the highest standard and not to cause offense to other members;

Denim Jeans are not to be worn when performing exercise of any kind in the club or clothing with sharp or metal objects which potentially could damage our upholstery;

First Aid
In each Club we install an AED (Automated External Defibrillator) and First Aid Kit for your use.
No training is required to use the AED, simply remove it from the cabinet, press the power button and follow the instructions.

Music
We play music in all our clubs through ceiling mounted speakers. The music and volume are pre-set to a suitable level for the ambience of the club. You can play music through personal devices but headphones must be used and the volume must be suitable so it does not disturb any other members enjoyment of the club.
External speakers or playing music using internal devices speakers is not allowed in the gym or the bathrooms at any time.

Parking
At the m
ajority of our clubs (except for CBD clubs) we provide a limited number of free carparks for the use of our members. These carparks are only to be used by members while exercising at the club and are subject to time restrictions.
You park in the club’s carpark or on the clubs premises at your own risk. We are not liable for any loss or damage to your vehicle or its contents.

Please be aware of car park signs in respect to time and towing restrictions. We are not responsible for your car being towed either from a Jetts nominated carpark or that of another business. 

Animals
In the best interest of health and safety for our members, no animals are allowed inside the Club at any time. As a member you are entitled to access the Club with an Assistance Dog during staffed hours only.

Respecting Others
Be respectful and do not behave inappropriately towards other members, guests, Jetts Staff or suppliers. Examples of inappropriate behaviour are:

Verbal or physical intimidation

Harassment

Discrimination on the basis of sex, race, age or disability.

4.2      Can you bring guests to the club?

Guests in club
You can bring a guest into the club during staffed hours only. All guests must reside in NZ and provide proof of identification.
Overseas Guests are required to pay the Casual Member fee each time they want to use the facility. Casual Membership rate is $15 per person per visit.
If you have a Flexi Premium Membership you are entitled to bring one guest into the club during staffed hours each month, for no additional cost. The guest is only allowed during staffed hours and you must introduce the guest to our staff when entering the club and sign in to the guest register.

If you have any other Jetts membership guests are only allowed during staffed hours. The guest is entitled to activate a 3 day free trial, if it is the guests first visit to Jetts. A temporary membership will be set up and this will allow the guest to attend the club for 3 consecutive Monday to Thursday. The 3 day free trial only applies to the club of issue, access to any other Jetts club is not permitted.

If you bring a guest that has already activated a 3 day free trial, they will be required to pay for a casual visit.

Your guest must meet the following criteria:

Be at least 14 years old

Be accompanied by you and leave when you do

Sign the guest register and show phot ID on entry to the club

Follow the Club Usage Guidelines and terms and conditions as per the Guest Register

Unauthorised Guests
You must never bring a Guest into the club outside of staffed hours.
We are strictly a member only 24/7 facility and access outside of staffed hours is by secure access tag only.
Our security surveillance will register when you have brought an unauthorised guest into the club.

You will incur a fee of $100 if you let an unauthorised guest into the club. This fee will be deducted by direct debit from your account or payment can be made via debit or credit card.

We will consider cancellation of your membership by bringing an unauthorised guest into the club outside of staffed hours. A refund on membership fees paid would not apply.

No secure access tag – No access, this is for the safety and security of all members.

4.3      What happens if you break the code?

Being refused entry or receive a warning
We can refuse entry or request to leave, anyone including members, if they act unreasonably or break the Club code, guidelines or terms and conditions of membership.
If anyone including members are requested to leave, they must do so immediately. They do not have the right to refuse our request to leave the club and if required we will call security or the police to assist us in removing them from the club. These actions are taken in the best interest and safety of other members and staff.
We also may warn you that you risk having your membership cancelled.

Facing instant cancellation
We can cancel your membership without warning if you behave in a way that is seriously inappropriate or considered to cause risk, such as;

Threatening or harassing other members, guests, or staff

Damaging equipment

Using illegal or performance enhancing drugs

Instructing others when we have not authorised you to do so

Under the influence of alcohol or drugs

Inappropriate language and behaviour of a sexual nature

Letting an unauthorised guest into the Club outside of staffed hours

5.      The legal stuff you need to know

5.1      What are your responsibilities?

Meeting your responsibilities
Your responsibilities, including payment of membership fees, do not depend on how often you use the club.
You must tell us about anything that affects your membership and any changes to your personal details, contact details or bank details. You can update your own details by email to membership@jetts.co.nz. Any communication about your membership whether written or verbal must be in English.

Promising to take care
You promise to;

make sure that you know how to exercise safely, by asking if necessary

use your best endeavours to exercise safely

not take valuables into the club

Exclusion of liability for property
We are not liable to you or any personal property that you have lost or had stolen or damaged while in or around the club including your vehicle and contents or any property left in the open lockers unless it has been due to the actions of a Jetts staff member.

You are liable for all costs of repair or replacement, if you cause any deliberate damage to the club or equipment. We would reasonably review if your actions were deliberate or negligent.

Understanding our privacy policy
During your membership we will have access to personal information about you, such as your health and financial situation. We will only use, disclose or deal with your information in line with our privacy policy.

We do not store or have access to your personal bank account or credit card details. All bank account and credit card details are stored securely with our third party direct debit provider Ezidebit.

The Privacy Policy applies to the services offered by Fitness & Lifestyle Group Bidco NZ Limited t/as Jetts New Zealand.

We may allow you to have access to our Wi-Fi for personal use from time to time, however, this use is not guaranteed. In the event that any information you use online is unlawfully observed by a third party while in transit over the internet, you agree to be liable to the greatest extent possible pursuant to law. We assume no responsibility and shall not be liable for any damage to your computer, mobile device or other property on account of your access to our Wi-Fi. We accept no responsibility for theft, loss or damage arising from use of our Wi-Fi.

Allowing us to use your image
We sometimes film or photograph the clubs, so it is possible you will appear in the background. By signing and authorising the Photography release on your agreement, you allow us to use your image in promotional and other business-related material.

5.3      What happens if we have issues with outside providers?

Paying outside providers, including Personal Trainers
Contractors and tenants provide some services in our clubs, such as personal training and Physiotherapy.

You will need to pay service fees directly to them and we are not responsible for those fees or for any associated costs or refunds.

Claiming against these providers
Any service they provide is a contract between them and you and we cannot accept responsibility for a breach of contract or negligence, or their departure from the premises.

If you make a claim because of something a contractor or tenant has or has not done, your claim should be brought against the provider, not us, whether you have paid them or not. You release us from any claim resulting from an act or omission by a contractor or tenant.

Asking us for help
Wherever we can, we will help you to resolve the issue with providers. We will also make sure that personal trainers in our clubs have up to date qualifications and insurance.

5.4      What else should you know?

Signing up for extra services
Some clubs offer extra services, such as small group classes and personal training. These are not part of our agreement unless stated. They may involve separate fees and terms and conditions. Please make sure you read them.

Paying GST
All agreement fees include goods and services tax (GST). Your fees will change in line with any government GST rate changes, even if you are in your minimum term.

Applicable Law
Your agreement is subject to New Zealand law.

If a court decides that any section of the agreement is invalid or unenforceable, that section will be deleted from the agreement. The other sections will remain valid and enforceable.

5.5      What definitions apply?

Word                                                  Meaning

Jetts, We, Us, Our -  Fitness & Lifestyle Group Bidco NZ Limited t/as Jetts NZ.

You, Your, They - a member or guest of Jetts NZ.

The Club - The Club where you applied for membership.

Home Club - The Club which you joined and which you use the most or exclusively, depending on the type of membership you chose.

Club - A Jetts NZ club.

Membership Agreement  -  Membership application and agreement. This is between Jetts NZ and you, under which you will become a member of Jetts NZ.

Minimum Term -  The term specified in the Membership application and agreement online form.

Club Code - The code for the use of operating equipment, opening hours, behaviour in the club, specified in these terms and conditions and in club signs and handouts

Referral Rewards – When existing members refer a friend to try out Jetts NZ, they are eligible to receive two (2) weeks of their membership at $0.

On-Hold – allows members to suspend or freeze their membership with no fee payable for a set period of time. Note that the minimum term of the agreement is extended when an On-Hold is applied. 

6.      Our hours

6.1       Our staffed hours
Our staffed hours may vary from club to club dependent on the location. To find out the staffed hours for your club please visit our website www.jetts.co.nz/clubs or alternatively Live Chat with us or phone 0800 JETTS 24/7

All guests, visitors and U16 members are only allowed access to the Club during staffed hours. No un-authorised access is allowed outside of these hours.

In the best interest of our members safety and security No secure access tag = No entry.